David Tanui

I am Resourceful and adaptable with years of experience in financial oversight, scheduling, protocol development and processes improvements. Team-oriented leader with expertise in employee engagement, customer relationship management and time management. Seeking to leverage background in operational leadership to fulfil role with exceptional organization.

November 2021 to date: Business Development Manager, Ketaz investments.

Responsibilities;   

• Developed and supervised staff by providing orientation, training, support and direction.
• Planned training programs to expand team skills and drive performance.
• Managed daily operations by overseeing financial, key performance indicators (KPIs) and employee performance
• Designed marketing strategy to effectively identify and convert leads.
• Identified and followed up on key business development opportunities to grow and expand revenues.
• Transformed business growth by offering innovative commercial business models and culture.

December 2018 – October 2021: Business Development Manager, Joyland Supermarket.

Responsibilities;

• Liaised with buyers and suppliers to create new barcodes, open new assortments and check for aggressive and impactful promotions. 
• Handled disputes and objections within the set timeframes, maintaining high levels of customer satisfaction. 
• Led and oversaw recruitment, training and development of new employees to improve productivity and boost performance. 
• Supervised and assisted the other team leaders with formulation of rostering duties to build hardworking and diligent teams.

November 2016- December 2018: Business Development Manager, The Slammers Investment.

Responsibilities;

• Conducted outbound calls to clients and leads to share company offerings and generate sales.
• Increased hospitality client base by providing outstanding service and first class performance.
• Created memorable customer experiences through well executed, professional live shows and performances.
• Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
• Maintained facility compliance with health codes, sanitation requirements and license regulations.

March 2014-October 2016: Branch Operations Supervisor, Family Bank Limited.

Responsibilities;

• Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
• Handled internal cash transfers by accurately processing and recording transactions.
• Reported regulatory breaches, managing and resolving incidents effectively and efficiently.
• Assisted Line Management with inductions and training of customer service officers and Bank Tellers.
• Delivered comprehensive and supportive customer service to all clients using exceptional customer service skills.
• Conducted due diligence on customers, obtaining various records to demonstrate compliance with the AML laws and CBK prudential guidelines.
• Managed bank reconciliations and nominal reconciliations with accuracy and care, providing reliable ledger balancing.
• Delivered high-performing initiatives to improve customer and business experiences.

September 2010-February 2014: Branch Operations Officer, Family Bank Limited.

Responsibilities;

As Teller;

• Adhered to strict financial and customer data guidelines to avoid breaches and information misuse.
• Verified identification account balances while cashing cheques.
• Received cash and checks for deposit, verified amounts and endorsements, and examined for counterfeit bills.
• Responded and assisted customers with account inquiries and updates.
• Explained bank services, financial products and applicable fees to customers.
• Cashed customer cheques, including verifying identification and checking account balances in accordance with bank policy.
• Reconciled cash and cheques against computer records at end of shift.
• Assisted auditors in identifying information necessary to complete audit activities.

As Customer Service Officer;

• Kept client and company files safely stored to comply with confidentiality laws and regulations.
• Applied company policy and procedure to increase customer satisfaction.
• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
• Assisted the customers in ordering and issuance of statement of accounts, ATM and cheque books.
• Cross selling of the banks products and services to customers to increase the customer numbers.

In progress                                    Masters of Science in Project Management 

                                                       Jomo Kenyatta University of Agriculture and Technology

2007-2010                                    Bachelor of Commerce in Finance

                                                       Jomo Kenyatta University of Agriculture and Technology

2003-2006                                    Kenya Certificate of Secondary Education

                                                       Koelel High School