Cyndy Okeyo
Services provided: Customer Service & Account Management , Customer Service Representatives , Other Customer Experience & Tech Support
About Cyndy Okeyo:
Result-oriented professional with 5 years’ experience working as a link between consumers and corporations. A Certified Customer Service Officer who thrives in building strong customer relationships and driving brand loyalty. I am seeking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
KEY ATTRIBUTES
- Able to carry out detailed instructions to the latter.
- Excellent at maintaining positive flow of information between departments.
- Mature, energetic, hardworking and able to maintain confidentiality when required.
- A dynamic and reliable individual packed with organizational skills.
- Adapts easily to any environment.
- Experience using CRM software and mobile data collections such as taro works.
- Strong communication skills.
- Ability to Multi task
- Rapid learner
- Attention to detail
- Bilingual Customer Support
Experience
Customer Service Associate
June 2022– Current
- Manage large amounts of incoming calls, emails and chats.
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage with the customers
- Resolve customer complaints via phone, email, and social media
- Use telephone/emails to reach out to customers and verify account information
- Greet customers warmly and ascertain the problem or reason for calling
- Assist with the placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other relevant information such as addresses and phone numbers
- Give quotations, Place or cancel orders also follow up with customers
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunction
- Handle product recalls, changes in policies, or renewals
- Inform customers of deals and promotions
- Work with the customer service department to ensure proper customer service is being delivered
- Close out or open call records in the CRM system
- Ensure all calls, emails, etc. are logged in the CRM system
- Compile reports on overall customer satisfaction
- Stay up to date with the company’s product and service information, promotions, and pricing • Follow up with customers after the purchase has been made and ensure to get product/service feedback
- Identify and escalate issues to the team leader
- Ensure all inquiries are responded to within the shortest time possible and later do
Call Centre International
Customer Service Representative
January 2021 – January 2022
- Answer inbound calls in a timely and effective manner.
- Provide ideal solutions to customer queries and problems.
- Providing customers with the organization’s service and product information. Processing forms, orders, and applications requested by the customers.
- Recording details of comments, inquiries, complaints, and actions taken.
- Routing inbound calls to the appropriate resources.
- Boost customer loyalty by offering a proper experience over the phone.
- Manage & update customer databases.
Architecture Kenya Limited
Customer Experience Agent
October 2017 – December 2020
- Answering organizations phone calls from customers and having interactive conversations.
- Handling any queries and concerns from the respective stake holders and ensuring satisfaction from them.
- Building relationships with customers and Keeping Data records using the appropriate means.
- Welcoming, receiving, signing in and dealing with new clients who walk in our offices as first timers.
- Preparing Newsletters and fliers.
- Collecting data and maintaining databases, media lists Draft, edit and disseminate communications copies
- Recommend techniques to improve the company’s public image.
Independent Electoral and Boundaries Commission Returning Officer
August 2017- September 2017
- Set up polling stations/booths in each polling station where voting takes place.
- Distribute ballot papers/boxes to all polling stations which are manned by presiding officers.
- Supervise voting and counting of votes in the constituency.
- Tally and verify constituency poll results before announcing them.
Education
ACADEMIC QUALIFICATIONS
University of Nairobi 2019 -2023 | B.A in Communications |
Kenya Institute of Mass Communication 2014 – 2017 | Diploma in Public Relations |
Shalom Institute of Computer Studies 2013 – 2014 | Diploma in Computer Studies |
Brigida Morello Girls High School 2010 – 2013 | K.C.S.E |
Lepic School Primary | K.C.P.E |
2002 – 2009
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