Charles Muthama

Prosci certified Change Management Practitioner. 

KEY STRENGTHS

• Through knowledge and hands-on practice of Organizational  Change 

        Management methodologies, tools and approaches.

• Experience setting Organizational Change Management Office.
• Extensive experience leading, multiple, complex, global, Org. Change,

       Business Transformation, learning and development projects in over 18

       Countries across 2 continents (Europe & Africa) across a wide variety of

       International Aid, NGO and Multinational commercial sectors- Service(DHL-

       Europe & Africa), Manufacturing(Tetra Pak International –Europe) NGOs

       (AMREF & USAID) Foundations ( OSF & Bill & Melinda Gates Foundations)

• Cross-cultural sensitivity, able to work in multiple markets and cultures effectively.
• Experienced in establishing, nurturing and developing a Change Agent Network

        to drive and sustain change in the organization.

• Strong training, facilitation, coaching, supporting and development skills for

        Project teams. TS6 Certified by BIS - UK

• Developed experience in proactively managing various levels of change

        stakeholders from Senior Management, Shop Floor staff and Customers.

• Strong influencer with engaging communication skills, able to effectively

       facilitate meetings and workshops with various levels of stakeholders.

• Highly developed collaboration skills, creative, innovative, dynamic with a strong strategic orientation.

WORK EXPERIENCE

Aug 2021-Feb 2023

Open Society-Africa

Africa Transformation Project Manager

Leading the largest, most complex Regional Transformation in OSF.

Have implemented “best practice” innovative Change Management interventions which have been replicated in other OSF transformations.

2012-2017

Advisor, Change Management & Business Transformation

Deloitte/USAID/KEMSA Support Program.

• Successfully transformed KEMSA, implemented a new Business Model (The
• Medical Supplies Supermarket)
• Developed a Transformation and Change Management Plan for KEMSA to support the Transformation and Change Management within the organization.
• Designed and implemented a new organizational structure to support the new
• business model.
• Designed and implemented an new Organizational Culture to drive and support the new business model.
• Developed a list of core competencies for each new role, developed and

        executed supply chain learning and development programs.

• Business process re-design of existing business process and design of completely new business processes to enable KEMSA to be nibble and agile.
• Designed and implemented a new KEMSA People Culture to drive and support the new business model.
• Raising KEMSA revenues by 350% over 5 years and securing a USD 65Million USAID

       Medical Commodities Supply Contract.

2007 – 2010

Integration & Group HR Manager – Wananchi Group (ZUKU) 

Reporting to the Group C.E.O, I directed all aspects of Start-up and Integration of 545 staff in 12 companies spread over 5 Countries (UAE,KE,UG,ET, MR,RW) into one Company, Wananchi Group.

Wanainchi Group is a USD 80 Million investment in Triple Play, first in East and Central Africa.

2005-2007 Corporate Change Manager - AMREF HQ (18 Countries) 

Reporting to the C.E.O and frequently interacting with the Board while working with cross-functional teams, I led the Organizational Strengthening Program (OSP) throughout AMREF’s 6 Country Offices in Africa and 12 National Offices in North America and Europe . The Organizational Strengthening Program was an Organizational Transformation to adopt a new structure and new ways of working and I used my expertise in change management to successfully deliver it.

As a result of the successful implementation of OSP, on time and within budget, AMREF realized a

150% growth in fully funded project revenue within 2 years.

2000 - 2003

Change Management Specialist – Tetra Pak International, Switzerland & Sweden.

As a Change Management Specialist, I implemented Change Management interventions

to support the implementation of Tetra Pak’s “Global Business Transformation Program”. I participated in the successful implementation of Change management in UK, France, Belgium, Norway, Sweden, Finland, Denmark and Iceland.

Accomplishments

Among others:-

• Established, nurtured and deployed a Change Agent Network in each Country.

• Established a Projects and Change Management Office in each implementation Country.

• Change Management Lead for the set-up of European Financial Shared

Services Centre in Manchester, UK.

• Developed a Site Change Readiness Assessment Tool-kit used to determine

each site’s change readiness status before onset of the implementation.

• Co-authored a Tetra Pak Specific Change Management Handbook describing

the change management approaches, tools and resources necessary for

successful implementation of a change initiative.

• Organized and facilitated Cluster 5 (6 Country) Change Management , Lessons

Learned and Knowledge Transfer workshop (25 participants/3 day event)

• April 2002-April 2003, Change Management Lead for Tetra Pak Processing Systems

in (Sweden, Denmark, Finland, Iceland & Norway). This was voted the best Change

implementation ever. Nordic Tetra Pak Processing Systems has 460 staff in 10 sites across 5 Countries and revenue in excess of USD 12 Billion. (2002)

1998 – 2001 Projects & HR Manager, Tetra Pak, Kenya.            

I successfully implemented the following projects in 10 Countries in East, Central and Indian Ocean Islands.

• Customer Satisfaction Survey (CSS)
• Customer Segmentation Project (CSP)
• Employee Satisfaction Survey (ESS)
• Developed and implemented a Training Documentation App which was published in Orbis(Staff Communication website) and adopted throughout Tetra Pak.

1994-1998 - Projects & Training Manager / EA - DHL East & Central Africa.

Projects and Training Manager for 350 staff for DHL East & Central Africa, 8 Countries.

Project Managing the implementation of the following Strategic Program projects:-

• Global Checkpoints Capture.
• Micro Wand Processing System
• Warehouse Management System

Msc HRM – JKUAT

Specialized in - Change & Strategic Management

Prosci Certified Change Management Practitioner.

Change Management Trainings

 SAP – Berlin, Germany- 2000

PwC – Denmark, Copenhagen-2001

Deloitte- Nairobi, Kenya 2012

Prosci Certification, Kenya 2022

Other Trainings

Cross-cultural Management

Anderson Consult-Stockholm, Sweden.

TS6 – Organizational Knowledge Management

UK Department of Business, Innovation & Skills

London-UK