Carolyne Njeri

Carolyne is a dedicated and empathetic Customer Service Representative (CSR) with a passion for providing exceptional customer experiences. With over five years of experience in the industry, I have  developed excellent communication and problem-solving skills, allowing me to effectively address customer inquiries and resolve issues in a timely manner. Am highly skilled in building positive relationships with customers, ensuring their satisfaction and loyalty, friendly demeanor, patience, and ability to remain calm under pressure making me an asset in any customer-centric role.

Customer Support:  handle customer inquiries, complaints, and requests via various communication channels, such as phone, email, or live chat. Provide timely and accurate responses to address customer concerns and ensure customer satisfaction.

Issue Resolution: skilled in problem-solving and have the ability to identify the root causes of customer issues. They work diligently to find appropriate solutions and escalate complex problems to higher-level support when necessary.

Product Knowledge: possess in-depth knowledge of the company's products or services. They are well-equipped to address customer inquiries regarding product features, usage, troubleshooting, and any other related information.

Communication Skills: Excellent communication skills are vital for CRs, effectively communicate with customers in a clear, professional, and empathetic manner, ensuring that customers feel heard, understood, and valued.

Documentation and Record Keeping:maintain accurate records of customer interactions, including inquiries, complaints, and resolutions. This information helps track trends, identify recurring issues, and improve overall customer support processes.

Certificate in Secretarial Studies and Minored in Commerce 
Institution: NKABUNE TECHNICAL TRAINING INSTITUTE 
Date of Study: 2017- 2018 Award: Passed All Required modules