Shalyne Chagome

I am an efficient customer care representative, in both quality and quantity. With almost 2 years in the industry, i have been able to provide a service that sells with genuine empathy under calls, chats and back office: refunds department. The latter has specifically aided in the careful understanding of customer service, as one would have to articulate what and how all other channels work. I have repeatedly been a top tier in all three channels with top notch KPIs.

Worked at CCI Kenya, for almost 2 years, as a customer care representative, in calls, chats and back office: refunds.

BSc in Microbiology and Biotechnology.

Certificate in Business and Information Technology.