Bryan Koech

am dynamic, pragmatic, creative, innovative, forward-looking, dedicated, reliable and result oriented individual, with leadership skills, teambuilding with the capacity and will to work under minimal supervision in meeting strict deadlines.

September 1, 2022 - Present 

NOC SUPPORT INTERN, JAMII TELECOMMUNICATIONS 

I’m currently an intern in Jamii telecommunications as an NOC Support Intern. 
• Troubleshoot and provide first level customer technical support and feedback on network issues as per laid down procedures 
• Identify network status during faulting process, report and escalate for immediate attention 
• Management of CRM tickets until closure, including liaising with the customers 
• Network monitoring, provide real-time network health surveillance and alarm reporting 
• Utilizing network monitoring and surveillance software

KENYA POWER AND LIGHTNING COMPANY-NAKURU

 I successfully completed my attachment in Kenya Power that lasted from September 6th 2021 to November 31st 2021 During this period, I did: - 
1. Installing of network hardware and software "
2. Troubleshoot and repair faulty hardware and software 
3. Maintain network security 
4. Monitored network performance and suggested improvements to decision-making 
5. Fiber stringing, splicing and testing using splicing machine, power meter, VFL and OTDR 
6. Remote network monitoring through ping 
7. Establishment of working CISCO VOIP architecture 
8. Configurations of CISCO routers and switches to monitor and control the flow of traffic 
9. Adding new computers to the domain network.

2018-2021 

BACHELORS OF SCIENCE IN COMPUTER SCIENCE, 
KABARAK UNIVERSITY MAIN CAMPUS, NAKURU 
I'm a graduate with a bachelor's degree in computer science in second class honors. 

2014-2017

 KENYA CERTIFICATE OF SECONDARY EDUCATION 
ST. ANTHONY'S BOYS' HIGH SCHOOL KITALE 
I completed my K.C.S.E and attained a mean grade of B-.