Benjamin Kiromo

I am a CX strategist and team leader with a passion for ensuring customer and client satisfaction throughout the customer journey. With over 4 years of experience in the customer service industry, I have developed a skill set that includes customer experience management, CRM, and investigation.
I am excited to explore new opportunities that align with my expertise and passion for CX, UX, Saas, B2C, and B2B. Feel free to connect with me or reach out via email or phone.

As a Customer Support Specialist - Subject Matter Expert at Majorel Kenya, I am responsible for investigating and handling severe safety cases, ensuring that every safety incident is solved in a timely manner, and protecting the company brand by providing adequate resolution and handling of safety-related events. Previously, as a Customer Support Agent for a ride-hailing company, I gained invaluable experience in providing appropriate support for safety-related incidents by email, chat, and outbound calls, and collecting accurate information about safety-related incidents in the market to follow trends and help prevent future incidents.

In my previous role as the Head of Marketing - Recruitment & Training at Global Training Institute - East Africa, I was responsible for developing innovative ways to communicate the company's message to its existing customers, using the entire marketing mix for the company’s marketing communications, and developing, maintaining, broadening, and deepening the close business relationships with existing clients as well as cultivating business with prospective customers.

I hold certifications in customer service, digital skills, contact centre management, coaching skills for leaders and managers, and performance management using a balanced scorecard. I am a graduate of PWANI UNIVERSITY with a Bachelor's degree in Business/Commerce, General and hold a Certificate in Digital Marketing & Communications from Africa Digital Media Institute.