Angela maiyo

I worked as Customer Experience Officer (Platinum Credit Limited) from 20170to March 2022 where I served as the first point of contact between the company and its clients i.e. handling customer complaints / enquires(walk-ins ,e-mails, website /live chats , social media and phone calls ) from various business lines, branches and departments to ensure customer acquisition, retention , satisfaction and improved
customer experience.

I also worked at Kenyatta International Convention Centre as a Human Resource Assistant (Volunteer) where I was tasked with making sure there is reduced Disciplinary cases by 50% by ensuring employees understood the policies, processes and procedures by coaching and training.
- Increased productivity, competence and effectiveness of the employees by driving HR
programs/initiatives that promoted employee engagement and morale.
- Coordinated staff wellness initiatives, staff retreats/meetings and other staff engagement activities
which increased employee satisfaction, production and retention.
- Prepared and maintained employee files; ensured safe custody, accuracy, compliance and
confidentiality.

- Processed, verified and maintained documentation relating to personnel activities such as staffing,
recruitment, training, grievances and performance evaluations.

I also worked as a data clerk at National Bank of Kenya form August 2014 to December 2014

I hold a degree in Bachelor of Commerce Human Resource major from Jomo Kenyatta University of Agriculture and Technology and also a diploma and advanced certificate in Human Resource Management from Kenya Institute of Management and also a certificate in secretarial studies from Rift Valley Technical Institute. I have also done an executive certificate in human resource information systems (HRMIS) and also a certificate of compliance with the new labor laws of Kenya. I also pursued a Higher National Diploma in Human Resource Management at the College of Human Resource Management.