Elima Koech

DECEMBER 2021 – TO DATE

IT Service desk Analyst at I&M Bank Limited 

Responsibilities

• Running reconciliations using robotic reconciliation software system 
•  24/7 level one support 
•  ATM, Network, and Transactions monitoring providing real time solutions. 
•  Managing service desk queue ensuring users incidents, requests and queries are dealt with accordingly, this is via ITSM ticketing system iNOC service analysis and report preparation, daily, monthly, quarterly etc.) 
• Service desk Analysis and report preparation for decision making

AUG 2021 – TO DEC 2021 RETAIL SALESPERSON, WOOLWORTHS KENYA 

Responsibilities 

• Schedule sales appointments and activities. 
•  Providing sales and after sales services to customers. 
•  Performing cost-benefit and needs analysis of new and existing customers

SEPT 2020 – FEB 2021 VTC COMPUTER INSTRUCTOR, SKYRIFT INSTITUTE AND DRIVING SCHOOL Responsibilities

•  Organizing and maintaining class system 
•  Preparing and executing lesson plans, assigning tasks and evaluating students work and progress promoting safe, effective and ethical learning environment

JULY 2019 – OCT 2019 INTERN, ADCARE IT LIMITED, TECHNICAL SUPPORT DERPATMENT Network Operation Center (NOC) services and Technical Support Services(TSS)

Responsibilities

•  Help desk support services. 
•  Performing network configuration on LANS, VLANS, WANS, WIFI and Firewalls 
•  Local network scanning and enumeration, detecting vulnerabilities, patching them to prevent exploitation by hackers. 
•  Troubleshooting network using Tracert and Ping commands 
•  Zimbra and Microsoft outlook mail servers’ setup as well as transitioning them to office 365 
• Monitoring network links, security threats, Virtual Environment and online backup providing solutions in real time.

YEAR: 2017 – 2020 

COURSE: Bachelors of Business Information Technology (BBIT)

 INSTITUTION: Kiriri Women’s University of Science and Technology (KWUST) 

Served as the president, Kiriri Women’s University Students Organization (KWUSO) from March 2018 to March 2019.

 YEAR: 2012 – 2015

 COURSE: Kenya Certificate of Secondary Education

 INSTITUTION: Tabagon Girls Secondary School

 Served as the president, Tabagon Girls Students Council from September 2014 to September 2015