abel tunguta

PRACTICAL EXPERIENCE     
Aug 2021– To-date: Waiter | Hotel Mushroom.
Duties:
•Greeted, seated, and served customers in a section of 9 tables in a high volume 4 star restaurant.
•Served 9 tables per night with almost 15 guests at a time. Section turned over an average of 3 times for around 135 guests per night.
Stocked napkins, tea bags, silverware, and other supplies. Scored 95% and better for side work performance in quarterly reviews.
•Learned list of 15+ special nightly. Described specials to guests and answered questions as needed to ensure satisfaction with the selections.
•Followed guidelines for allergy and diet concerns and obeyed food handling safety regulations and procedures.
•Recommended wines, beers, and specialty cocktails to generate a 30% higher beverage order tab-per-guest than the restaurant average.
•Took and delivered orders and  ensured they are correct and properly prepared. Used the computer system to enter in all orders.
•Provided accurate tickets to customers and offer any additional assistance to ensure a pleasant dining experience.

Achievements:
•Maintained over 90% higher guest service rating for one year straight.
•Provided excellent customer service.
•Took and delivered orders ensuring they were correct and properly prepared.
•Used the computer system to enter in All orders.
•Provided accurate tickets to customers And offered any additional assistance to Ensure a pleasant dining experience.

Feb 2018-May 2019: Barman | The Quills Hotels
Duties:
•Coordinated with Restaurant Manager to create menus.
•Stocked and maintained silverware, linens and condiments.
•Created recipes and prepared Cocktails as per customer’s needs.
•Ensured that bar was maintained Clean and stocked at all times.
•Obtained customer orders and Served food accordingly.
•Collected, washed and replaced Dirty dishes.
•Charged customers for their orders And processed payments Accordingly.
•Served food and drinks based on Restaurant quality standards.
•Ordered and stocked beverages in Bar to avoid shortages.
•Informed Manager about Spillages and wastages on daily Basis.
•Reported any repair and Maintenance problems to Manager.
•Addressed customer queries Promptly to ensure customer Satisfaction.
•Worked in compliance with bar Safety and sanitation policies.

Achievements:
•Acquired Good customer service skills.
•Improved both verbal and written skills while communicating with customers.
•Became a Great time manager as well as a well-built memory.
•Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
•I got Situational awareness.
•Helped boost my social life especially when I interacted with customers and colleagues.
•Became Knowledgeable about beverages.

Dec 2016- Feb 2018: Cashier | Josemo Distributors, Bungoma
Duties:
•Completed customer transactions on The cash register.
•Reconciled cash register drawers at The end of the shift.
•Provided excellent service to customers By promptly attending to their Shopping needs, answering inquiries And resolving complaints.
•Maintained cleanliness in the store Premises and ensured that proper Sanitation is observed.
•Placed signage outside the store to Attract customers during sale and Discounts.
•Checked markdown prices and Arranged merchandise on sale on the Shelves.
•Ensured reduction of waiting time for Customers by offering prompt service.
•Followed cash handling procedures Strictly as per the company policies.
•Submitted weekly sales reports to the Management.
•Assisted supervisors in attending to Customers during peak hours to avoid Waiting time for customers.
•Followed procedures and reported Errors in retail pricing.
•Changed tapes and ribbons of cash Register machines regularly to Produce clear printed receipts.
•Provided customers with consistent And delightful service.

Achievements:
•Handled cashier duties, provided excellent customer service and resolved customer complaints and inquiries.
•Maximized customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.
•Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty.
•Operated POS while maintaining cash-draw accuracy. Opened and closed the registers and monitored cash limits.
•Stocked merchandise, implemented customer service strategies, as well maintained high level of product knowledge.  

2021-2023: Certificate of Catering and Accommodation
(Hotel Management), Vocational Training, Craft.
Ziwa Technical Training Institute

2013-2016: Kenya Certificate of Secondary Education (KCSE)
Chebukwa Secondary School