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    Digital Health - Nairobi, Kenya - Living Goods

    Living Goods
    Living Goods Nairobi, Kenya

    2 days ago

    Default job background
    Full time
    Description
    At Living Goods we empower people to improve the health of their families, friends and communities.

    Living Goods supports networks of 'Avon-like' health entrepreneurs who go door to door to teach families how to improve their health and wealth and sell life-changing products such as simple treatments for malaria and diarrhea, safe delivery kits, fortified foods, clean cook stoves, water filters, and solar lights.

    By combining the best practices from business and public health, we are dramatically lowering child mortality AND creating livelihoods for thousands of enterprising women.

    Living Goods supports a network of over 2,000 micro-entrepreneurs in Uganda and Kenya who teach families in their communities how to improve health and well-being while selling affordable, high-impact products like basic medicines, fortified foods, water filters, clean cook-stoves, and solar lights.

    As part of the Branch Team, you will play a key role in supporting Community Health Volunteers (CHVs) to deliver high quality health care to their communities and generate sales of critical products.


    The Role:
    To support the Kenya Digital Health Operations Office

    Key Responsibilities:

    Service Desk and Incident Management:
    Assist with the JIRA Help desk tool adoption and utilization for HQ staff. The Analysis of frequent requests, trends and general usage of the tool. Championing usage of the tool.


    Administration:
    Support on the planned system security reviews.
    Support IT Policy review documentation.
    Setup and support Physical meetings at HQ.
    Support with user credentials creation.
    Liaison with the vendors delivering physical services to the Digital Health Department.


    Asset Management:
    Support the movement of Assets within the organisation. (From HQ, to Storage and also the field users)
    Manage the Clean up of the Asset tracker and day to day updating of the system.
    Asset disposal end to end process.(Consolidate the aged Assets Database)
    Follow up on asset requests for new joiners/hires, their setup and deployment

    Requirements
    Academic Qualifications & Work Experience

    Bachelor's Degree in Computer Science and Information Technology or a related field;

    Competencies/Attributes

    Communication skills.

    Must be able to clearly articulate incidents/problems to all the stakeholders, resolve issues and or escalate where needed and report on progress.

    Computer skills. Possess technical knowledge pertaining to operation of Digital tools.
    Multitasking skills. Ability to offer quick turn around on solutions.
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