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    Senior Quality Engineer - Nairobi, Kenya - Airtel Kenya

    Airtel Kenya
    Airtel Kenya Nairobi, Kenya

    3 days ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    Airtel kenya Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel had over 339 million customers across its operations at the end of September 2015.

    JOB SUMMARY

    The position holder will be involved in the optimization of 3G/4G/5G mobile services towards delivery of excellent network service to enhance customer experience.

    RESPONSIBILITIES

    Oversee KPI Governance with all the stakeholders.Share regular Network insights with key focus on tool usage (Geolocation, Facebook Insight and SON).Deliver E2E QOS KPI Performance Evaluation and improvement plan. E2E Performance Monitoring and Evaluation, drill down analysis and taking appropriate KPI optimization and Improvement actions to resolve emerging quality issues for 2G/3G/4G/5G network. Oversee and share insights on new feature trials and impact assessment before massive roll-out.Customer complaints tracking and management through adequate governance and process around solving network related complaints.Regular network Capacity evaluation to identify existing or potential E2E bottlenecks for appropriate actions to be taken to enhance customer experience. Automate deliverables to ensure they are shared timely.Professional Qualifications: A team player with excellent problem-solving skills, right attitude & good work ethics. Candidates with Hands–on experience on WCDMA, LTE/5G Optimization will have an added advantage.Practical knowledge on use of Geolocation, SON, Netact, Google earth and Mapinfo. Candidates with experience on Nokia and/or Ericsson equipment will have an added advantage.

    REQUIRED SKILLS

    Wireless local area networks (WLAN), Quality control and supervision, Customer support, CRM systems, Troubleshooting

    REQUIRED EDUCATION

    Bachelor's degree

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