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    Service Availability DevOps Engineer - Nairobi, Kenya - SAFARICOM

    SAFARICOM
    SAFARICOM Nairobi, Kenya

    1 week ago

    Safaricom background
    Full time
    Description

    ABOUT THE COMPANY

    Safaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone Group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company. Safaricom employs over 1,500 people mainly stationed in Nairobi and other big cities like Mombasa, Kisumu, Nakuru and Eldoret in which it manages retail outlets. Currently, it has nationwide dealerships to ensure customers across the country have access to its products and services.

    JOB SUMMARY

    QUALIFICATIONSBachelor's Degree in either Computer Science or Information Technology, Electrical and communication engineering or Business Information Systems or in a relevant field in telecommunication.Domain knowledge in at least 2 of the following areas , Sysadmin especially Linux, Orchestration (Kubernetes), Linux Kernel, Open telemetry.Good understanding of back-end programming such us Python & RUSTTechnical understanding of SRE concepts & DevOps Practices with respect to providing stable services to customers and adhering to availability KPIs, Service Level Objectives, Service Level Indicators & conforming to target monthly error budget. Be well versed with one or more modern monitoring tools such as ELK, Prometheus, Dynatrace, AppDynamics, New Relic, Splunk etc. Good understanding of the micro service architecture & appreciation of the traditional/classic SOAAbility to manage a team having leadership skills, ownership of issues been analytical and a problem solver.Being able to implement strict change management policy.Conversant with agile ways of working.

    RESPONSIBILITIES

    Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software. Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures. Developing and executing automation scripts and maintenance jobs. Developing automation around monitoring.Onboarding DIT systems to the service monitoring tools (APMs like ELK).Clearly document any monitoring gaps noted and collaborate with the relevant teams to ensure timely closure. Performance of Applications error analysis and follow-up to ensure optimal customer experience.Deployment of planned & operational changes on systems in scope. Support all Digital squads to ensure new products are monitored.Support in Zero touch Operations initiatives.Support in development of collectors and agents

    REQUIRED SKILLS

    Software architecture, Testing and debugging, User experience (UX and UI) design, Digital content development and editing (social media, blogs, etc.), Database query languages (SQL, others)

    REQUIRED EDUCATION

    Bachelor's degree

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