Inflight Services - Nairobi, Kenya - Kenya Airways

Description

ABOUT THE COMPANY

Kenya Airways is the Africa's Leading Airline-Business in the World.

JOB SUMMARY

Job Requirements Bachelor's Degree/DiplomaExcellent communication, interpersonal and presentation skillsLeading selfInstructional design and delivery skillsMotivational skillsThree (3) years of relevant experience as purser.

RESPONSIBILITIES

Design and Inflight Service training programs in compliance with Industry standards, Organizational needs and staff development needs.Organize training logistics including preparation of learning material and venue arrangementsConduct training needs assessment to Identify training and development needsDeliver training programs in areas of Inflight Service and other relevant staff development courses in accordance with the approved syllabi/curriculumPrepare, administer, mark examinations, and communicate resultsPrepare reports on all trainings conducted to enable continuous evaluation of trainingIssue certificates to qualified participantsPrepare and submit accurate and complete training records within the stipulated timeReview training materials to reflect company standards, regulatory requirements and applicable industry standards.Maintain competency, qualification and where required certified in the subject matter required to deliverAct as internal consultant in subject matter areas and support in driving organization changeParticipate in the development and sharing of annual training calendar in liaison with relevant managersCreate a learning culture by always engaging learners and their managers.Collect participants feedback on delivered learning solutions and ensure regular evolution trainingMonitor and evaluate implementation of the trainings to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level3).Support in the development, monitoring and implementation of e-learning in subject matter areas.Deliver commercial training programs to contribute to the achievement of revenue generation.Conduct service checks for crew in accordance with OME

REQUIRED SKILLS

Quality management, Logistics planning and management, Quality control and supervision, Team leadership

REQUIRED EDUCATION

Bachelor's degree