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Yvonne Biketi

Yvonne Biketi

Customer service

Customer Service / Support

Westlands, Nairobi Area

Social

About Yvonne Biketi :

A motivated friendly worker with a flexible schedule and willing to work on weekends.work collaboratively with team members and provide excellent customer service.

 I have 2 years of experience in serving customers and solving their problems.

 

Experience

Medical receptionist at Bliss medical center

  • Scheduled patients appointments
  • Welcomed visitors
  • Answered incoming calls
  • Answered patients inquiries

Customer service representative

  • Resolved customer inquiries
  • Handled escalated callers to reach positive outcomes
  • Resolved product and service issues promptly

Call center assistant manager

  • Multasked to resolve inquiries in real time
  • Listen to complains and feedback actively for future improvement
  • Entered and updated customer data to create and modify account information
  • Handled escalated issues professionally
  • Prepared weekly and monthly reports

 

 

 

Education

Kenya medical training college 

  • Diploma in environmental health science 

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