Winnie Wachera

My experience spans managing accounts, processing transactions, and supporting financial decision-making, combined with a proactive approach to resolving customer concerns and enhancing satisfaction. I take pride in being detail-oriented, empathetic, and solutions-driven—ensuring that every interaction supports both the financial goals of the business and the needs of its customers. I strive to be a trusted liaison between financial strategy and customer success—committed to creating value at every point of engagement.

I have several years of experience working across finance and customer service, where I’ve developed a strong eye for detail and a genuine focus on helping people. Whether it’s managing budgets, processing transactions, or answering customer questions, I take pride in doing things accurately and efficiently.I’m known for being patient, responsive, and organized—someone who keeps things running smoothly behind the scenes while making sure clients feel heard and supported.

I enjoy finding practical solutions, building trust, and being part of a team that values both financial integrity and great service.

Academically, I hold a Diploma in Finance and Accounting, which has given me a solid foundation in financial principles and reporting. I also have a Diploma in Hospitality, which helped shape my strong customer service mindset and taught me the importance of professionalism, communication, and empathy in every interaction.My experience working at Radisson further strengthened these qualities, allowing me to apply my skills in a dynamic, high-standard hospitality environment where guest satisfaction and attention to detail were paramount.