Tabitha Muthoni

deep understanding of building lasting vendor and customer connections by putting the customer at the absolute center of the experience, going over and above the expectations.

June 2022 to date Noble Outlook Limited- Administrative assistant/ Assistant accountant

Duties and Responsibilities

• Answer Phone Calls-Answer and address incoming phone calls in a timely and polite manner, clearly determine the purpose of the call, deal with queries and provide correct information, Forward calls to appropriate person, Take and deliver messages accurately and completely.
•  Reception Area Maintenance- - greet visitors and suppliers and direct them as applicable, keep reception area neat and tidy, ensure office is kept neat and tidy liaise with the Office Assistant to keep storage areas neat and organized.
• Supervision of Office Assistants – Supervise the Office Assistant by formulating a check list and duty roaster which the Office Assistant signs after attending to the areas indicated in the checklist. 
• Head Office Utilities – In liaison with the Office Assistant, monitor utilities and prepare request for the utilities in case they have gotten to the reorder level. Ensure proper record keeping/filing is maintained.
• Office Maintenance and utility payments - Identify areas for repairs and maintenance and follow through on all maintenance requests to ensure completion. Process all utility payments such as electricity bills when they fall due to avoid interruptions.
• Financial-Monitor and record petty cash payments, balance petty cash, prepare travel vouchers, basic cashiering duties, basic bookkeeping duties.
• Managing Staff Expense Reimbursement-Field visit allowance, Intercity travel Out of pocket expenses
• Procurement- Procurement of all office assets and office consumables.
• Petty cash management and reconciliation-Travel arrangement, this includes per diem, transport, and accommodation.
• Establishing and monitoring procedures for record keeping of correspondence and file movements.
• Security – Ensure that the night and day security follow rules and regulations. Movements of visitors in and out of the Support Office are correctly maintained and controlled. Guards should first call the reception before any visitor is allowed to come.
• Contacts - maintain and update the list of staff and customers contacts, ensuring the list is always up to date.
• Manage Mail-Sort and distribute incoming mail, Prepare outgoing mail for pick-up or courier. Organize courier deliveries.

June 2021 to May 2022 Outlook Limited- Distributor sales representative.

Duties and Responsibilities

• Marketing and closing sales of the company services in the retail branch.
• Distribution of company products and upselling, counter Sales.
• Coordinating with clients for product distribution
• Working with the sales team to develop targeted sales strategies.
• Answering client queries about product specifications and uses
• Maintaining client relations
• Tracking sales data to ensure the company meets sales quotas.
• Managing the office lines for orders and putting orders through on behalf of the customer and answer their queries on services.
• Maintaining customer relations: Attending to customer grievances, queries and ensure timely closure of all issues.
• Prepare daily, weekly, monthly and quarterly reports as directed by the management on various parameters touching on your daily assignments.
• Recruit new clients through visits and phone calls.
• Identifies, qualifies, and penetrates new business opportunities from existing and potential customers.
• Schedules customer appointments with key decision-makers to overcome barriers and identify growth opportunities in the market.
• Educates customers on available services and assist them in decision making.
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2019 March- 2021 May Bridge international academies- Territory Manager

Duties and Responsibilities

• Reporting- Used Microsoft Word, Microsoft Excel and other software for daily, weekly, and monthly reporting. Led projects and analysed data to identify opportunities for improvement.
• Strategy and Planning- Developed and implemented a strategic plan for learners and teachers. Identified opportunities for new programs and courses for teachers and school managers. 
•  Curriculum Development- Managed the development and designing of classes and programs during. Ensured curriculum met educational standards and industry needs.
• Technology Management- Evaluated and selected technologies and platforms. Managed the integration of technology into the learning experience.
• Student Services- Ensured pupils have access to necessary support services. Monitored student progress and satisfaction in classes.
• Quality Assurance- Developed and implemented quality assurance processes for learning. Ensuring programs met national standards.
• Faculty Support and Development- Provided training and support to teachers in teaching methods and technologies. Facilitated the sharing of best practices in teaching among teachers.
• Partnership and Collaboration- Collaborate with other departments and external partners to ensure the success of programs. Represented the company in professional associations related to curriculum development.
• Marketing and Enrolment-Collaborate with the marketing and admissions departments to recruit learners. Developed strategies to increase enrolment and retention.
• Leadership and Staff Management- Led and managed the staff within assigned territory.  Provided professional development opportunities and performance feedback to staff members.
• Data Management-Ensured data accuracy and integrity of academic records. Prepared and presented reports on student enrollment, retention, and success. Utilized data to inform decision-making and strategic planning.

June 2018 - January 2019 Slum Child Foundation-Office Administrator 

Duties and Responsibilities

• Receiving and directing telephone call to the various offices 
• Attending to visitors / clients
• Ensuring security, integrity and confidentiality of data and information.
• Managing office protocol and etiquette
• Managing Front Office and Switchboard
• Preparing responses to simple routine correspondences.
• Operating office equipment to include photocopying, printing.
• Distributing, collecting, analysing and compiling a report from the feedback forms for customer care and disability mainstreaming.
• Preparing and responding to routine correspondences.
• Managing office petty cash.
• Maintaining an up-to-date filing system in the office.
• Manage day-to-day office operations, ensuring office supply management, office cleanliness, and maintenance.
• Airtime Allowance top up to staff.

Undertaking any other office administrative services duties assigned.

• 2022 -Zydii Business- Customer service certificate
• 2014-2018:   Cooperative University of Kenya (Bachelor of Cooperatives and Community Development)
• 2010-2013:   Rware High School –Nyeri (KCSE)
• 2001-2009:  Kingongo Mixed Primary School (KCPE)