Silviah Wanjiku

Passionate, self driven and dedicated to making a difference 

Dynamic and results-driven professional with experience in social media management, customer service, marketing, and administrative support. Skilled in fostering customer relationships, managing social media strategies, and maintaining operational efficiency. Demonstrated ability to adapt to diverse roles, collaborate with teams, and deliver solutions in fast-paced environments. Proficient in effective communication, conflict resolution, and strategic decision-making.

Key Roles and Achievements

• Social Media Manager (Solami Limited [KWIK BET]): Managed online presence, optimized engagement metrics, and ensured regulatory compliance.

• Customer Service Representative (Solami Limited & Kennet Tracking Limited): Delivered exceptional customer support, resolved issues, and promoted services.

• Marketing Executive (Kennet Tracking Limited): Developed strategies and maintained client relationships while monitoring industry trends.

• Personal Assistant (Anvil Associates): Streamlined executive schedules, communications, and confidential records.

• Actress (Magic Galaxy Production): Contributed to creative projects with performance and script mastery.

Key Skills

• Customer engagement and relationship management

• Social media strategy and analytics

• Multitasking and organizational efficiency

• Communication, conflict resolution, and team collaboration

Diploma in Communication and Media Studies (Public Relations Option), Zetech University, 2017

• Certificate in Journalism and Media Studies, Zetech University, 2016

These qualifications reflect a strong foundation in communication, media, and public relations, aligning well with roles in customer service, social media, and marketing