beBee background
Professionals
>
Nairobi
Shirley Muthoni

Shirley Muthoni

Front Desk & Customer Service | Receptionist

Customer Service / Support

Nairobi, Nairobi Area

Social


About Shirley Muthoni:

Shirley Muthoni Juma

👋 About Me

Enthusiastic and detail-oriented Front Desk & Customer Service Specialist with strong organizational and interpersonal skills. I have experience in front desk operations, administrative support, and customer engagement, ensuring a welcoming and efficient work environment. Passionate about delivering excellent service and maintaining seamless office operations.

Key Skills

✅ Front Desk Operations & Reception Management
✅ Customer Service & Guest Relations
✅ Office Administration & Clerical Support
✅ Appointment Scheduling & Calendar Management
✅ Phone & Email Communication
✅ Microsoft Office Suite (Certified)
✅ Multitasking & Time Management
✅ Problem-Solving & Conflict Resolution

Experience

Work Experience

🔹 Front Desk & Waitress | Oyster Bay, Nairobi (2023)

Greeted and assisted guests, ensuring a positive experience.

Managed reservations, inquiries, and front desk operations.

Handled cash transactions and coordinated daily tasks.


🔹 Household & Administrative Assistant | Saudi Arabia (2021 - 2022)

Managed scheduling, communication, and organizational tasks.

Provided support in daily operations, ensuring efficiency.


🔹 Front Desk Volunteer | Community Development Projects, Nakuru (2019)

Assisted visitors and managed inquiries.

Handled office administration and maintained records.

 

Why Work With Me?

I thrive in customer-facing roles, ensuring smooth front desk operations, efficient administrative support, and outstanding guest experiences. My ability to multitask, stay organized, and communicate effectively makes me a valuable asset in hospitality, corporate offices, and service industries.

💬 Let’s Connect!

I am open to Front Desk, Receptionist, and Administrative Support roles. Excited to connect with industry professionals and potential employers!
 

 

Education

Education & Certifications

📌 Front Desk Coursework – Nairobi Institute of Business Studies
📌 Certificate in Computer Packages – Presbyterian University of East Africa
📌 Certification in Microsoft Office
📌 Community Development Studies (Deferred) – Chuka University

Languages

English & Kiswahili – Fluent

Basic German & Arabic

 

Professionals who compete with Shirley

Professionals in the same Customer Service / Support sector as Shirley Muthoni

Professionals from different sectors near Nairobi, Nairobi Area

Other users who are called Shirley

Jobs near Nairobi, Nairobi Area

  • Penda Health Nairobi

    The Clinical Coordinator will serve as the first point of contact at the Medical Centre, playing a key role in delivering a warm, efficient, and professional patient experience. · Welcome patients warmly and provide a positive, professional experience. · Handle patient inquiries ...

  • Office Assistant

    1 month ago

    ITEC TEAMS LTD Nairobi

    This is a full-time on-site Office Assistant/Receptionist position located in Nairobi County Kenya. · ...

  • Penda Health Nairobi, Nairobi, Kenya

    The Clinical Coordinator will serve as the first point of contact at the Medical Centre, · playing a key role in delivering a warm and efficient patient experience. · Welcome patients warmly and provide a positive professional experience. · Handle patient inquiries complaints and ...