Daniel Mboya
Services provided: Android App , Content Writing , Copywriting , Video Editing , Creative Writing
About Daniel Mboya:
I am a dedicated, honest and hard working individual. I have worked in Insurance for the past 3+ years where I gained skills in Underwriting, Intimation and Customer Service . I also have 2+ years of experience in Creative Writing, Copywriting and 4years as a Java/Kotlin Android App Developer. I am conversant with AGILE & SCRUM. I also taught myself how to edit videos during the Covid 19 period.
Experience
OCT - 2020
FEB - 2024
DIRECTLINE ASSURANCE Ltd. Legal & Claims Department
As the appointed team lead within my department, I spearheaded a transformative initiative aimed at modernizing our workflow & serving internal customers qualitatively & quantitatively. Recognizing the inefficiencies inherent in traditional paper-based systems, I orchestrated the seamless transition towards a paperless environment for handling claims and legal documents & improving operational efficiency.
SEP - 2017
DEC - 2017
MINISTRY OF DEVOLUTION AND SPECIAL PROGRAMS
Attachee –Customer Service
- Streamlined front desk operations: Increased efficiency in managing visitor flow, appointment bookings, and scheduling, resulting in improved wait times and overall visitor experience.
- Ensured data accuracy and record integrity: Maintained meticulous records through proficient administrative duties, minimizing errors and improving data reliability for informed decision-making.
- Enhanced departmental productivity: Acted as a key support for departmental staff by troubleshooting operational issues efficiently, minimizing disruptions and maximizing productivity.
SEP - 2015
DEC - 2015
KENYA NATIONAL BUREAU OF STATISTICS.
Attachee – IT Department
- Boosted departmental IT uptime: Promptly troubleshot internet connections and printer errors, minimizing downtime and ensuring smooth workflow.
- Optimized computer performance: Ensured optimal computer performance by installing and updating software and hardware components, such as RAM and antivirus.
- Elevated meeting presentations: Seamlessly connected projectors and teleprompters during departmental meetings, enhancing presentation effectiveness and audience engagement.
Education
JAN 2016 -
DEC 2018
JOMO KENYATTA UNIVERSITY
Bachelor’s Degree, Business and Information Technology.
Business Administration | Project Management | Data Privacy | People Management | Coding | Networking Product Development and Documentation
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