
Steven Musa
Customer Service / Support
About Steven Musa:
I am an articulate and confident person who relishes challenges and working under pressure. I possess excellent analytical and communications skills and a dedicated approach to working in a highly demanding professional environment. I have experience in sales and distribution, supply chain management and market expansion, customer relations and business management.
Experience
June 2022 to Date : EDU Plus Africa.
Role : Business Support Associate.
Duties and Responsibilities.
- Providing optimized executive and administrative assistance in business operations.
- Developing business promotional plans and executing them to completion.
- Handling sensitive business Information.
- Evaluating, appraising, costing and considering business risks in operations.
- Reviewing work process and procedure for support and pinpointing opportunities to develop and grow the efficiency of business operations.
- Disseminating information to colleagues and staff at different levels.
- Report writing, presentation and team leadership.
October 2018 to May 2022 : Airtel Kenya limited.
Role : Territory Sales/ Business Executive Manager.
Duties and Responsibilities.
- Ensuring sales and market growth (driving productivity).
- Ensuring that all policies and procedures are implemented within the territory as per the company guidelines.
- Preparation of beat plans.
- Drawing of action plans and aligning them to the key performance indicators and site targets.
- Managing of the distribution centers and ensuring stock availability.
- Training of distributor sales representatives (DSRs) and product promoters.
- Recruitment of new agents and servicing the existing outlets.
March 2020 to November 2020 : Youth Impact Centre.
Role : Program Assistant Volunteer.
Duties and Responsibilities.
- Representing the organization in trainings, forums and seminars with the directive from the coordinator.
- Forging positive partnerships with local stakeholders for the attainment of project goals.
- Participate in the development and update of project activities and training materials.
- Compiling reports and submitting them to the program coordinator as per the set deadlines.
- Managing budgets and work plans in compliance with donor guideline.
- Program development, planning, implementation and evaluation.
- Mobilizing the community on need basis to participate in the organized community dialogue programs.
- Mentoring and training of young community leaders to spearhead peace and development initiatives.
September 2016 to June 2017 : Haki Group - NILINDE Project.
Role : Community mobilizer
Duties and Responsibilities.
- Recruiting orphans and vulnerable children into the project.
- Providing psychosocial support and health education.
- Conducting home outreach to the families.
- Supervising women economic empowerment program and IGAs.
- Home based care to the clients with health related challenges.
- Sweetening justice to the abused children.
Education
2012 – 2016 : BSc. Public Health with Information Technology
Maseno University.
2008 - 2011 : Kenya Certificate of Secondary Education (K.C.S.E)
St. Aloysius Gonzaga Secondary School.
1999 - 2006 : Kenya Certificate of Primary Education (K.C.P.E)
Omoya Primary School.
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