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Migori
Steven Musa

Steven Musa

Business Support Associate/ Customer Experience

Customer Service / Support

Migori

Social


About Steven Musa:

I am an articulate and confident person who relishes challenges and working under pressure. I possess excellent analytical and communications skills and a dedicated approach to working in a highly demanding professional environment. I have experience in sales and distribution, supply chain management and market expansion, customer relations and business management.

Experience

June 2022 to Date                    : EDU Plus Africa.

Role                                             : Business Support Associate.

Duties and Responsibilities.

  • Providing optimized executive and administrative assistance in business operations.
  • Developing business promotional plans and executing them to completion.
  • Handling sensitive business Information.
  • Evaluating, appraising, costing and considering business risks in operations.
  • Reviewing work process and procedure for support and pinpointing opportunities to develop and grow the efficiency of business operations.
  • Disseminating information to colleagues and staff at different levels.
  • Report writing, presentation and team leadership.

October 2018 to May 2022       : Airtel Kenya limited.

Role                                               : Territory Sales/ Business Executive Manager.   

   Duties and Responsibilities

  • Ensuring sales and market growth (driving productivity). 
  • Ensuring that all policies and procedures are implemented within the territory as per the company guidelines. 
  • Preparation of beat plans. 
  • Drawing of action plans and aligning them to the key performance indicators and site targets. 
  • Managing of the distribution centers and ensuring stock availability. 
  • Training of distributor sales representatives (DSRs) and product promoters. 
  • Recruitment of new agents and servicing the existing outlets. 

 March 2020 to November 2020            : Youth Impact Centre.

Role                                                             : Program Assistant Volunteer.  

 Duties and Responsibilities

  • Representing the organization in trainings, forums and seminars with the directive from the coordinator. 
  • Forging positive partnerships with local stakeholders for the attainment of project goals. 
  • Participate in the development and update of project activities and training materials. 
  • Compiling reports and submitting them to the program coordinator as per the set deadlines. 
  • Managing budgets and work plans in compliance with donor guideline. 
  • Program development, planning, implementation and evaluation. 
  • Mobilizing the community on need basis to participate in the organized community dialogue programs. 
  • Mentoring and training of young community leaders to spearhead peace and development initiatives.  

 September 2016 to June 2017  : Haki Group - NILINDE Project.

Role                                           : Community mobilizer  

 Duties and Responsibilities. 

  • Recruiting orphans and vulnerable children into the project. 
  • Providing psychosocial support and health education.  
  • Conducting home outreach to the families. 
  • Supervising women economic empowerment program and IGAs. 
  • Home based care to the clients with health related challenges. 
  • Sweetening justice to the abused children. 

Education

2012 – 2016      : BSc. Public Health with Information Technology 

                               Maseno University. 

 2008 - 2011      : Kenya Certificate of Secondary Education (K.C.S.E) 

                              St. Aloysius Gonzaga Secondary School. 

 1999 - 2006      : Kenya Certificate of Primary Education (K.C.P.E) 

                             Omoya Primary School.  

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