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Sharon Mutio

Sharon Mutio

IT project manager
Westlands, Nairobi Area

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About Sharon Mutio:

I am a highly motivated, self driven and proactive, I thrive on keeping projects running smoothly from kickoff through launch, and I ensure that I do proper planning for risks that may occur and deal with them when they do happen in such a way that possible benefit is maximized and damage is minimized.

Experience

Cellulant Kenya Ltd, Nairobi Kenya - Project Manager (Global & Local Merchants)

November 2020 - Present

  • End to end Project delivery – Initiation, planning, Execution, Monitoring & Controlling and  closing of project per the project management plan. 
  • Stakeholder management.
  • Defining project scope and objectives, involving all relevant stakeholders  across every project stage. 
  • Taking part in Coordinating internal resources and third parties/vendors to ensure flawless execution of  projects. 
  • Ensuring that all projects are delivered on-time, within scope and within budget.
  • Developing detailed project plans as approved by all relevant stakeholders and monitoring and tracking the tasks.
  • Managing changes to the project scope, project schedule, project costs & Project  Performance using different verification techniques.
  • Ensuring that there is proper communication when there are risks or any other project issues.
  • Managing and unlocking dependencies . 
  • Maintain a healthy, transparent working relationship with all stakeholders.
  • Frequent status update meetings with project teams- Daily SCRUM sessions with the  project teams & frequent status meetings with customers to monitor project health.
  • Tracking of  project performance, specifically to analyze if customer requirements are met,  expected quality is met, and customer delight is realized. 
  • Developing and maintaining all project documentations.                 

 

 

 

 

 

 

 

 

Cellulant Kenya Ltd,  Nairobi , Kenya- Devops Engineer

May 2020 - October 2020

  • Automated development workflows and deployment pipelines.
  • Worked closely with other engineering teams to support in automated deployments.
  • Reviewed and modified CI/CD principles, iteratively.
  • Automated all  processes.
  • Monitored the performance of all systems and ensured system availability, scalability, and reliability.

Cellulant Kenya Ltd, Nairobi Kenya - Hub Engineer/SRE

January 2018 - April 2020

 

Software Development:

  • Identifying  and delivering service improvement across different markets. This involved reengineering existing software products to achieve high efficiency by eliminating bottlenecks and placing application logic fixes.
  • Actively monitored project risks to foresee/identify potential problems and proactively identified solutions to address in advance.
  • Advanced and ensured applications met continuous integration and deployment prerequisites for setup.

 

Software & Service Deployment:

  • Ensured that all software released by the software team was deployed and that it operated correctly.
  • Ensured that all the relevant monitoring tools were deployed and setup for all services on the Hub system.
  • Developed  and Reviewed all  documentation for all deployments and ensured they were up to date.

 

Systems Management:

  • Systems Utilization and Capacity Monitoring
  • Applications SLA tracking.
  • Analyzed  metrics of existing applications and enlisting them on a service improvement track based on stipulated SLA.
  • Identified trends and process variations as part of establishing a continuous improvement monitoring system.
  • Ensured that services incidences that impacted the business were identified, reported on and managed at all times.

 

Service Management:

  • Implemented all services  and ensured  that they operated correctly.
  • Prepared System Uptime Reports for the service management meetings.
  • Responsible for service improvement deliverables.
  • Responded to all escalations from the level 1 support team.
  • Post implementation reviews to ensure successful delivery and high performance was been achieved.
  • Systems troubleshooting & problem resolution.
  • Application fault diagnosis.
  • Problem resolution.
  • Liaised with service providers for problem resolution.

 

Quality Assurance:

  • Provided feedback on test cases and test coverage to the quality assurance team.
  • Reviewed code for potential performance issues, reusability, and/or anomalies.
  • Communicated best-practice on application development for delivery of better value.

 

 

 

Cellulant Kenya Ltd, Nairobi Kenya - Technical Support Engineer

March 2016 - December 2017

 

  • Proactively monitored all services using provided interfaces or any other channel.
  • Logging of all detected issues and tracking as per the incident management process.
  • Monitoring Gap identification and feedback.
  • Researching, diagnosing, troubleshooting  and identifying solutions to resolve customer issues.
  • Ensuring frequent and proactive communication that was relevant, clear, accurate and timely as per the incident management process.
  • Performing initial troubleshooting of tickets, ensuring that accurate troubleshooting was done for all tickets handled and recording all troubleshooting steps.
  • Ensured that all issues handled were resolved within SLA and  escalated as per the incident management  process and a follow-up was done for all escalated issues.
  • Timely completion of reports as per the set guidelines by the service analyst.
  • Contributed to the knowledge efforts as required by the knowledge managers.

Education

  1. Infolaunch Africa - Project Management Professional Training
  2. Institute of Software Technologies, NairobiDiploma in Oracle Database management & Development   

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