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Nairobi
Sharon Khisa

Sharon Khisa

Business Operations Analyst

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

I am a champion of excellent customer experience and promoter of lean business operations. I have close on 10 years of experience in business operations: leading teams in building exceptional customer journeys and products,revising operating procedures, reviewing business processes and implementing projects that yield seamless customer service. I am passionate about delivering delightful customer service across all touch points and enhancing business retention

Customer service
Business operations analyst
Approximate rate: KSh 400 per hour

Experience

Over my career span of 11 years, I have worked with 2 multinational companies; Alexander Forbes Insurance and Old Mutual Life Assurance Company getting a first hand experience with diverse multi-cultural teams and coordinating projects across station locations. Over the period i have horned project coordination, cooperate communication, and problem solving skills

Education

Bachelor of Commerce with a major in Operations Management and currently pursuing a Masters in Strategic Management

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