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Rose Ellah Nyawira

Rose Ellah Nyawira

Customer Service Management

Customer Service / Support

Westlands, Nairobi Area

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About Rose Ellah Nyawira:

I am an organized, level-headed, reliable, detail-oriented, fast-learning, and dedicated Law grandaunt and a holder of a Diploma in Customer Service with extensive experience in, Client Service Management, Business Development, Financial Advisory, Investment Product Development, and Business Management. I am also a passionate about entrepreneurship and I have been participated in several innovation challenges and a judge, mentor and trainer.

Experience

Over the years, I have mastered skills in Client Service Management, creating Client Service Manuals, Client Journeys, Client Experiences, Business Development, Product Development, Market Research and Analysis, creating Business Processes, Designing Go-To-Market Strategies, Investment analysis, translating Customer Needs to create Products, Sales Force enablement through product training, and Conflict Resolution and knowledge in working with CX systems and CRM.

Education

Alison Learning
Diploma in Customer Service – 2023
Coursera
Certificate Business Analysis & Process Management -2023
Corporate Finance Institute
Certificate in Financial Analysis and Modeling -2022
Future Females Business School
Certificate in Business Management- 2021
Mount Kenya University
Bachelor’s Degree in Law- 2016
The Kenya High School
Kenya Certificate of Secondary Education (KCSE) -2006

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