Rhozzie M. Bandi

Over seven years wide – ranging experience in Finance Investment, a professional with a background knowledge and experience in banking, sales and marketing, credit administration, accounts, research and customer service, who is out to add value in a challenging position in an entity that will put into useful purpose and further develop my skills, competencies as well as  experience.       

Highly motivated individual out to give her all in whatever position of responsibility, passionate to render/ create exceptional world-class service and experience to her clients.

PROFESSIONAL EXPERIENCE.

Customer Experience Executive;

Safaricom Ltd: February 2017 to date

Duties and Responsibilities:

⚪ Handle customer inquiries via telephone and/or SMS.

⚪ Manage and resolve customer complaints.

⚪ Provide customers with product and service information by clearly explaining procedures; answering questions; providing information.

⚪ Identify and escalate priority issues and where necessary, follow up customer concerns.

⚪ Document all customer interaction information according to standard operating procedures.

⚪ Maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures.

Finance and Administration;

Kleanit Enterprises: May 2015 to January 2017

Duties and Responsibilities

⚪ General office administration. 

⚪ Financial control. 

⚪ Budgeting. 

⚪ Training and supervision of staff. 

⚪ Sales and marketing of company’s goods and services

Graduate Clerk;

Kenya Commercial Bank Ltd: January 2009- February 2015.

Duties and Responsibilities:

• Sales and marketing of the bank's products and services. 
• Customer service, care and consultancy at the branch level.
• Teller/Cash Officer: Making cash and cheque payments, receiving cash and cheque deposits, foreign exchange and handling foreign money transfer services.
• Micro-banker: credit administration to SME customers at the branch level and business development. 

Trade Officer;

Ministry of Trade:  August 2007-December 2008.

Duties and Responsibilities:

• Business counselling and training.
• Loan processing and advancing to traders.
• Follow up of loans in default.

Education and Professional Qualification:

• Bachelor of Arts (Economics), (2nd Class, Upper Division) Moi University, 2005.
• Kenya Certificate of Secondary Education, Mean Grade B+ (plus) Bishop Njenga Girls School, 1999.