Regina Muchemi

Customer service professional with a demonstrated commitment to providing
incredible service for the past 3 years. Strong communication skills that allow me to
listen to a customer’s problem and suggest acceptable solutions. Quick and
thorough decision-maker with the ability to resolve customer concerns while
keeping everyone satisfied. Dedication to keeping my skills and knowledge up to
speed by learning new computer software, working with innovative customer
service approaches, and being part of a team of knowledgeable colleagues.

Classic Mouldings Limited , Nairobi
Answered product and service questions, suggesting other offerings to attract potential customers.
Recorded account information to open new customer accounts.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Answered customer telephone calls promptly to avoid on-hold wait times.
Trained new personnel regarding company operations, policies and services.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve
quotas.
Reached out to customers after completed sales to suggest additional service or product purchases.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and
services and creating welcoming, positive experiences.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Recommended products to customers, thoroughly explaining details.
Promoted available products and services to customers during service, account management and order calls.

Zakihila East Africa Ltd, Nairobi
Processed orders, service requests and applied information to customers.
Maintained working knowledge of products, accounts, representatives, tools and systems.
Handled calls promptly and with courteous professionalism.
Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
Researched client requests to create best possible solutions for diverse needs.
Navigated multiple computer systems expertly to handle customers' sales and service needs.
Offered knowledgeable insight into available products and services as well as competitor activities to help
consumers make informed decisions.
Surpassed sales goals through implementation of effective marketing strategies.
Maintained up-to-date knowledge of product and service changes.
Developed technical and mechanical proficiency to assist customers and field staff with service issues.
Cross-trained and backed up other customer service managers.
Provided excellent customer care by responding to requests, assisting with product selection and handling
ordering functions.
Met customer call guidelines for service levels, handle time and productivity.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.