About GETRUDE MWALUKWARE:
I am a responsible young profesional lady, working hard, offering creative ideas and co-operation in an organization I will work for. Able to work independently demonstrating the organization requirements to achieve tight deadlines and deliverables
Experience
- Contribute to the efficient operation of the company through accurate and timely
processing of customer transactions including loan collection, queries, complaints,
referrals, etc.
- Works with the business team to maintain a clean database of customers and
necessary documentation.
- Keeping daily records of customer complaints, queries, etc. and using this information
to be proactive in addressing customer needs.
- Maintains a complete understanding of the company products and services at all
- times and has sufficient knowledge to discuss product attributes fully and confidently
- Develop and maintain a relationship with new and existing customers in order to
- capitalize on opportunities to cross-sell organization products.
- Undertake proactive promotion to enhance the awareness of company products and
- services when dealing with clients on phone or walk-in.
- Responsible for making referrals to the business development team as the
opportunity arises for existing and potential customers to utilize company products
and services.
- Picking customer calls in a timely manner and ensuring they are recorded
Handling the interview process for call-in clients (while complying to all relevant
policies of the company
Education
Africa Center for Women Information and
Communication Technology (ACWICT) May 23 2016 –Sep. 2016
Cisco ITE Course
Web Design
Social Skills
Kenya Assemblies of God February 2016- July 3rd 2016
Practical Leadership Experience Programme
Creativity and innovation
Habit
Conflict resolution
Personalities
Identity
Leadership and influence
Calling and purpose
African Nazareen University Jun.2015 – Jul. 2015
Nairobi, Kenya
Environmental Impact Assessment.
Kampala International University Mar. 2008 – Nov. 2010
Kampala, Uganda
Bachelors of Science in environmental management
Kampala International University Sep. 2005 – Nov. 2007
Kampala, Uganda
Diploma in Environmental Management
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