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GETRUDE MWALUKWARE

GETRUDE MWALUKWARE

CUSTOMER SUPPORT
Nairobi, Nairobi Area

Social


About GETRUDE MWALUKWARE:

I am a responsible young profesional lady, working hard, offering creative ideas and co-operation in an organization I will work for. Able to work independently demonstrating the organization requirements to achieve tight deadlines and deliverables

Experience

  • Contribute to the efficient operation of the company through accurate and timely

processing of customer transactions including loan collection, queries, complaints,

referrals, etc.

 

  • Works with the business team to maintain a clean database of customers and

necessary documentation.

 

  • Keeping daily records of customer complaints, queries, etc. and using this information

to be proactive in addressing customer needs.

 

  • Maintains a complete understanding of the company products and services at all
  • times and has sufficient knowledge to discuss product attributes fully and confidently
  • Develop and maintain a relationship with new and existing customers in order to
  • capitalize on opportunities to cross-sell organization products.

 

  • Undertake proactive promotion to enhance the awareness of company products and
  • services when dealing with clients on phone or walk-in.

 

  • Responsible for making referrals to the business development team as the

opportunity arises for existing and potential customers to utilize company products

and services.

 

  • Picking customer calls in a timely manner and ensuring they are recorded

Handling the interview process for call-in clients (while complying to all relevant

policies of the company

Education

Africa Center for Women Information and 

Communication Technology (ACWICT)     May 23 2016   –Sep. 2016

Cisco ITE Course

Web Design

Social Skills

 

Kenya Assemblies of God                  February 2016- July 3rd 2016

Practical Leadership Experience Programme

Creativity and innovation

Habit

Conflict resolution

Personalities

Identity

Leadership and influence

Calling and purpose

 

African Nazareen University Jun.2015 – Jul. 2015

Nairobi, Kenya

Environmental Impact Assessment.

 

Kampala International University     Mar. 2008 – Nov. 2010

Kampala, Uganda

Bachelors of Science in environmental management

 

Kampala International University     Sep. 2005 – Nov. 2007

Kampala, Uganda

Diploma in Environmental Management

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