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rebecca karuma

rebecca karuma

DATA ANALYST/CUSTOMER INSIGHT OFFICER

Customer Service / Support

Mbagathi, Nairobi Area

Social

About rebecca karuma:

I have 8+ years of experience as a customer Service Associate in different industries and 2+ years of experience as a Data Analyst.

My most recent work obligations included serving as a Customer Satisfaction Associate and a Junior Data Analyst at Social Discovery Ventures.

I am passionate about Customer Satisfaction and Retention. Since 2016, I have extensively evolved in my career gaining strategic, tactical and business operations knowledge. During this time, I have provided crucial insights into businesses and become an expert at almost everything I have handled. My priorities have involved promoting creativity and innovation, fostering communication and collaboration amongst stakeholders so as to meet business objectives.

I earned a Bachelor of Business in Information Technology (BBIT) from Mount Kenya University and I am a Certified Scrum Master. My professional development also led to the completion of a couple of essential training programs.

Experience

8+ Years as a Customer Satisfaction Associate

2+ Years as a Data Analyst

Education

Bachelor's Degree (BBIT)

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