
rebecca karuma
Customer Service / Support
About rebecca karuma:
I have 8+ years of experience as a customer Service Associate in different industries and 2+ years of experience as a Data Analyst.
My most recent work obligations included serving as a Customer Satisfaction Associate and a Junior Data Analyst at Social Discovery Ventures.
I am passionate about Customer Satisfaction and Retention. Since 2016, I have extensively evolved in my career gaining strategic, tactical and business operations knowledge. During this time, I have provided crucial insights into businesses and become an expert at almost everything I have handled. My priorities have involved promoting creativity and innovation, fostering communication and collaboration amongst stakeholders so as to meet business objectives.
I earned a Bachelor of Business in Information Technology (BBIT) from Mount Kenya University and I am a Certified Scrum Master. My professional development also led to the completion of a couple of essential training programs.
Experience
8+ Years as a Customer Satisfaction Associate
2+ Years as a Data Analyst
Education
Bachelor's Degree (BBIT)
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