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Nairobi
Patriciah Kemboi

Patriciah Kemboi

Customer Service and Community Management

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

A customer oriented professional with
experience in customer relations, sales,
product promotion, social media
management and customer relationship
management. I've been able to
achieve; knowledge in
evaluating business leads; 
understanding of competition analysis;
 knowledge on distribution and
client service;  administrative
and management skills and Extensive
communication skills and client relations.

Social media management
Customer service
Approximate rate: USD$ 20 per hour

Experience

Customer Service and Social Media Community
Management
Shamiri Communications

-Creating content for social media platforms for 5 brands
namely : Cooperative University, NW Realite, Jumuia
Resorts,Tricent School of Medical Science and Technology, NIBS College
Guiding clients on the best social media activities for their
respective companies.
-Handling enquiries and customer engagements
-Directing the graphics designer on the quality artwork
needed for different clients' social media pages.

Customer Service & Digital Marketing Representative
Blazesoft Limited

I was the Head of Customer Service Department
Handling correspondence sent over the website.
Assisting clients on the purchase of the company's products
and payment on the same.
Following up on Social Media queries and helping the clients
navigate the company's sites.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions,
comments and complaints.

Education

Food and Beverage Production, Sales and Service
Management
ZETECH University

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