Patriciah Adema

I am a twenty seven year old lady with vast experience in general administrative support. I have a bachelors degree in Project Planning and Management from Moi University. I have worked in two different companies as an office administrative assistant and I believe I have immersed a lot of experience in this field and given an opportunity in any other company/ organization I can exceed your expectations.

My core skills in this area include by not limited to;

• Excellent communication; both oral and in writing
• Decision making skills
• Attention to details
• Ability to multi-task
• Fast typing speed of up to 70wpm 
• Organization and planning
• Managing appointment schedules

Sep 2021-To Date     JOSIM INSTANTANEOUS CONSULTIUM COMPANY LIMITED

Position held: Office Administrator and Junior project Officer 

Key Achievements 

Earned distinction as “employee of the month” on three separate occasions – awarded by the company Chief Director- in recognition of superior overall performance

Responsibilities

• Handling all administrative duties
• Receiving incoming calls from clients and directing them accordingly
• Welcoming visitors and directing them accordingly
• Assisting the accountant with clerical duties eg. Petty cash management 
• Coordinating travel arrangements
• Ensuring security of office records, equipment and documents
• Handling customer inquiries and complaints
• Carrying out clerical duties such as answering phone calls, responding to emails, preparing documents, including office correspondence, memos, resumes, and presentation
• Overseeing the maintenance of office facilities and equipment
• Drafting of internal and external communications for the office
• Bidding and tendering
• Assisting in preparation of reports briefs and other documents
•  Developing of office policies
• Coordinating schedules and travels and performing basic book keeping tasks

Jan-Dec 2020               KIBOI TUWAI & COMPANY ADVOCATES

Position held: Office Administrator

Key Achievements

• Built great relationship with clients and colleagues
• Successful handled clients queries patiently and efficiently while dealing with any complaints
• Received recommendation from the supervisor for good maintenance of case registers.

Responsibilities

• Filing of documents including pleadings, letters and receipts
• Handling phone calls
• Receiving visitor and directing them accordingly
• Maintaining office records
• Verifying pleadings before filing
• Preparing legal correspondence and documentation
• Diarizing mention and hearing dates of all ongoing cases.
• Responsible for physical assets of the office
• Facilitation and confirmation of the appointments and meetings being attended                                  Sep-Nov 2018      NEMA, VIHIGA COUNTY

Position: Attaché

Key Achievements:

• Achieved 95% customer satisfaction score based on feedback forms.
• Responded to over 85% of customer calls daily and solved 90% of their concerns.
• Consulted regarding a redesign of the office scheduling system, increased accuracy by 20%.

Responsibilities:

• Received incoming calls from clients.
• Received EIA reports from clients.
• Updated EIA reports inventory.
• Dispatched EIA reports to relevant lead agencies.

2022 - 2023  Cornerstone OnDemand Foundation    Certificate in Procurement and Logistics

2022 - 2023  Cornerstone OnDemand Foundation   Certificate in Project Management Essentials

2014 - 2019  Moi University   Bachelors Of Project Planning and Management

2011-2014  St. Annes' Musoli Girls     K.C.S.E Attained a B+ of 71 points