Ngubiru Michael

🔌 Electrical Engineer & Customer Solution Expert | MBA Candidate

As a results-driven Electrical Engineer with a proven track record as a Regional Customer Solution Engineer at KONE Middle East and Africa, I thrive at the intersection of cutting-edge engineering solutions and exceptional customer experiences. With a passion for innovation and a commitment to excellence, I specialize in end-to-end solution delivery, technical sales support, and project management.

🛠️ Crafting Solutions, Delivering Excellence

My ability to decipher intricate technical challenges and curate tailored specifications ensures that KONE customers receive nothing less than top-tier results. From complex technical problem-solving to comprehensive project management, I'm dedicated to driving outcomes that exceed expectations and maximize client satisfaction.

🤝 Building Relationships, Empowering Success

My journey is marked by a steadfast commitment to nurturing lasting client relationships. I take pride in my knack for delivering operational support that extends beyond the initial sale, fostering partnerships built on trust, reliability, and shared success. This approach has consistently contributed to KONE's growth and solidified my reputation as a customer-centric engineer.

🚀 Versatile Engineering Expertise

With an extensive background spanning the Fiber, Lifts, and Escalator industries, I've cultivated versatile engineering skills that encompass customer relationship management, technical solution design, and tender management. This multidimensional proficiency empowers me to contribute to various facets of a project's lifecycle, from inception to completion.

📚 Pursuing MBA | Future-Ready Vision

As I continue to excel in my engineering career, I am also pursuing an MBA, seeking to blend technical acumen with strategic business insights. This unique combination positions me to drive innovation, elevate operational efficiency, and lead cross-functional teams with a holistic perspective.

I am a seasoned engineering professional with a strong track record of delivering technical solutions and driving successful outcomes in the elevator and engineering industry across the Middle East and Africa region.

KONE Middle East and Africa | January 2020 - Present Customer Solutions Engineer (CSE KMEA)

• Provide expert technical guidance to the sales team, transforming customer needs into optimal KONE solutions.
• Accountable for end-to-end solution delivery, including defining specifications, costs, and manufacturing lead times.
• Collaborate closely with sales teams to propose technical solutions exceeding customer expectations.
• Plan, cost, and provide customized specifications, ensuring compliance with customer requirements.
• Deliver timely product information, lead times, and installation options to clients.
• Contribute to complex project tenders and ensure solutions meet the highest standards.
• Offer operational support, employee training, and technical expertise for top-quality results.

KONE East Africa | October 2017 - December 2019 Technical Sales Support Engineer

• Provided crucial technical support to the sales team, driving successful implementation of KONE products and services.
• Acted as primary customer contact for technical inquiries, enhancing project planning and outcomes.
• Owned the order handling process from prospecting to specification, calculations, and estimation of project timelines and costs.
• Responded adeptly to customer technical queries, enhancing customer satisfaction and building strong relationships.
• Developed customized proposals based on customer needs, increasing sales and revenue.
• Offered comprehensive technical and costing support throughout the sales process.

KONE Kenya | April 2017 - September 2017 Operations Administrator Intern

• Efficiently coordinated administrative services in Escalators Installation and Maintenance Services.
• Supported supervisors and field engineers in planning and coordinating administrative tasks.
• Conducted customer meetings to provide installation and maintenance updates, ensuring satisfaction.
• Utilized AutoCAD expertise to aid sales in designing lift and escalator drawings.

Quavatel Limited | September 2016 - March 2017 Network Planning and Design Engineer

• Led the planning and design of fiber cable networks across Kenya using CAD-generated solutions.
• Conducted surveys and assessments to inform network designs.
• Pioneered advanced designs for fiber-to-the-home (FTTH), fiber-to-the-building (FTTB), and fiber-to-the-site (FTTS) networks.
• Collaborated cross-functionally for seamless network implementation and maintenance.
• Showcased analytical and problem-solving skills to troubleshoot complex network issues.

Throughout my career, I have consistently demonstrated exceptional technical expertise, effective collaboration, and a commitment to delivering optimal solutions. With a strong foundation in engineering and a proven ability to drive projects from concept to completion, I am poised to contribute positively to any challenging endeavor.

Electrical Engineer with a Bachelor's Degree from The Technical University of Kenya, attaining Second Class upper division.