Mwange Sylvester

Hardworking, dedicated, performance oriented, good communication skills, good interpersonal   relationship, appreciates teamwork and is able to work best under minimal supervision and            direction. Eager to learn and able to work diligently. keen on encouraging ideas, embracing and adopting change as a way of working efficiently with others as well as office automotive tools.

WORK EXPERIENCE

1st August, 2022 up to date – Clinical officer Sikh temple hospital Makindu

• Attending and treating patient ailments in an Outpatient in Penda Health Medical Centre.
• Documentation of history taking, physical examination, investigation and diagnosis of patients ailments and management
• Counsel clients on treatment and compliance to treatment

•  Clarity of investigation form(s) and correct interpretation of results
•  Clear documentation of prescriptions and follow-up of clients

• Coordinate, participate and share ideas of improving NPS
• Lead in getting MOH documentation filled and submitted on time
• Create the first draft of the medical staff shift.
• Shadow other providers and share feedback with providers and TL
• Hold monthly meetings with medical staff.
• Handle medical related patient complaints.
• Collect feedback for medical work trial candidates
• Reporting repairs and damages to TL
• Train fellow providers on some procedures/retraining where necessary.
• Coordinate and make monthly calendar/schedule for emergency tray/autoclave machine/temperature sheet and maintenance of consultation room
• Liaise with pharmacist on ordering drugs and medical supply.
• Ensure health talks are done by everyone every month.

10th April,2022 to 21st April, 2022 – Divinity Foundation Humanitarian medical volunteer.

Participated in a 10 days volunteer programme delivering free medical care to over 3000 women and children in marginalized areas of Kenya. 

1st July, 2021 to 1st March,2022–Center Manager at Medicross Malindi

High-Quality Health Care 

● Responsible for the clinical quality offered at the medical Centre and you work closely with the Clinical In-charge to ensure patients are getting the best clinical outcomes.

 ● Ensure the branch is trending well on metrics that enhance quality and patient experience; wait time, repeat rate is within allowable standards, appropriate use of EMR /technology as expected on all aspects of quality improvement. 

● The branch is well stocked with all essentials, lab, pharmacy, and general suppliers, the types of equipment are working, and all factors contribute to great clinical outcomes and patient experience. Work closely with the branch accountants to ensure to achieve this. 

● Work closely with the Quality Improvement Team to understand the level of quality delivery in the Medical Centre, work with them on an improvement plan that may include training, conversation, and accountability escalation with the HRBPs or any other necessary action plan. 

● Review quality audit reports, automated and non-automated quality metrics with the: Lab In Charge, Pharmacy In- Charge, and Clinical Coordinator In-charge, Nurse In-Charge and action on the recommendations 

● Ensure that staff are following and using the standard operating procedures and liaise directly with the Quality Improvement Team on any gaps 

● Inspire and motivate staff to provide outstanding customer service and maintain clinical standards

Operational excellence 

● Be aware of the drivers of profitability in your branch and ensure that they are all utilized to the optimal attainable limits

● Work in collaboration with Branch Accountants to ensure that the Medical Centre is on top of all controls on revenue management and all gaps are addressed promptly. 

● Ensure the daily Medical Centre checklists are checked every day: Washroom checklist, Balloons, Branch Manager daily checklist, Covid -19 protocols, Staff Name Tags, and all other details as per laid down requirements. You own to bring our vision of transforming the experience of Healthcare to all families all over Kenya! 

● Provide support to the outsourced firm handling cleaning services at the Medical Centre and escalate any gaps or concerns to the appointed Supervisors. 

● Oversee the management of Medical Centre equipment and all other assets in the facility and, in a timely manner, report any repairs or maintenance schedules needed at the branch to the repairs and maintenance department 

● Enforce safe work practices in the medical centers by ensuring your staff are observing safety-related SOP’s, identifying, and reporting unsafe workplace conditions or hazards. 

People management 

● Manage and motivate the entire Medical Centre team (clinical and non-clinical staff) 

● Conduct regular check-ins with each of your staff in which you discuss their job performance and give them professional feedback and you get feedback from them as well 

● Conduct Performance Reviews with inputs from the Quality Improvement Team and the Human Resource Department 

● Liaise with the HRBPs and escalate any staff-related matters to them giving a proper summary and smooth transition of staff issues so that they are handled as per Penda culture and efficiently 

● Lead the team toward our collective goals of operational excellence and outstanding patient experience, and the delivery of tech-enabled, high-quality healthcare.

2nd January,2021 to 30th June, 2022 -Branch Manager Penda Health 

Patient Experience 

● Paying attention to patients to ensure that they receive the best care possible. You spend time with patients in the MC asking them about their experience, shadowing them when appropriate, doing phone calls. 

● Use patient feedback to drive your Medical Centre to perfectly meet the needs and expectations of your community! By being intimately familiar with the NPS, follow-up calls, exit interviews, and social media feedback from your branch, you and your team are constantly focused on improving the patient experience. 

● Ensure the medical Facility is employing effective and efficient practices that provide the best, quality health care possible to patients. 

Operational excellence 

● Be aware of the drivers of profitability in your branch and ensure that they are all utilized to the optimal attainable limits

● Work in collaboration with Branch Accountants to ensure that the Medical Centre is on top of all controls on revenue management and all gaps are addressed promptly. 

● Ensure the daily Medical Centre checklists are checked every day: Washroom checklist, Balloons, Branch Manager daily checklist, Covid -19 protocols, Staff Name Tags, and all other details as per laid down requirements. You own to bring our vision of transforming the experience of Healthcare to all families all over Kenya! 

● Provide support to the outsourced firm handling cleaning services at the Medical Centre and escalate any gaps or concerns to the appointed Supervisors. 

● Oversee the management of Medical Centre equipment and all other assets in the facility and, in a timely manner, report any repairs or maintenance schedules needed at the branch to the repairs and maintenance department 

● Enforce safe work practices in the medical centers by ensuring your staff are observing safety-related SOP’s, identifying, and reporting unsafe workplace conditions or hazards. 

People management 

● Manage and motivate the entire Medical Centre team (clinical and non-clinical staff) 

● Conduct regular check-ins with each of your staff in which you discuss their job performance and give them professional feedback and you get feedback from them as well 

● Conduct Performance Reviews with inputs from the Quality Improvement Team and the Human Resource Department 

● Liaise with the HRBPs and escalate any staff-related matters to them giving a proper summary and smooth transition of staff issues so that they are handled as per Penda culture and efficiently 

● Lead the team toward our collective goals of operational excellence and outstanding patient experience, and the delivery of tech-enabled, high-quality healthcare.

March 2020 up to 1st January,2021 Senior provider at Tassia Medical Centre

Patient care and management

• Attending and treating patient ailments in an Outpatient in Penda Health Medical Centre.
• Documentation of history taking, physical examination, investigation and diagnosis of patients ailments and management
• Counsel clients on treatment and compliance to treatment

•  Clarity of investigation form(s) and correct interpretation of results
•  Clear documentation of prescriptions and follow-up of clients

• Coordinate, participate and share ideas of improving NPS
• Lead in getting MOH documentation filled and submitted on time
• Create the first draft of the medical staff shift.
• Shadow other providers and share feedback with providers and TL
• Hold monthly meetings with medical staff.
• Handle medical related patient complaints.
• Collect feedback for medical work trial candidates
• Reporting repairs and damages to TL
• Train fellow providers on some procedures/retraining where necessary.
• Coordinate and make monthly calendar/schedule for emergency tray/autoclave machine/temperature sheet and maintenance of consultation room
• Liaise with pharmacist on ordering drugs and medical supply.
• Ensure health talks are done by everyone every month.
• Step in when TL is away.

August 2019-March 2020 -General provider at Umoja 2 Penda Medical Centre

Patient care and management

• Attending and treating patient ailments in an Outpatient in Penda Health Medical Centre.
• Documentation of history taking, physical examination, investigation and diagnosis of patients ailments and management
• Counsel clients on treatment and compliance to treatment
  •  Clarity of investigation form(s) and correct interpretation of results
  •  Clear documentation of prescriptions and follow-up of clients

February 2016 up to August,2019– Registered clinical officer at Aquila company

Registered clinical officer in charge

Key responsibilities

Duties Key Result Areas      Standards of performance

Patient care and management

• Attending and treating patient ailments in an Outpatient/Inpatient department in a            hospital, health center or dispensary.
  • Documentation of history taking, physical examination, investigation and diagnosis of patients ailments and management
• Counsel clients on treatment and compliance to treatment
  •  Clarity of investigation form(s) and correct interpretation of results
  •  Clear documentation of prescriptions and follow-up of clients
  •  Record all cases seen daily
• Planning and conducting community health care activities
• Identify community health needs
• Documentation of community health needs
• Plan and conduct community health activities
•  Documentation of interventions undertaken to address community health       needs
• Develop reports for community health activities

• Establish community networks through community healthcare workers and community   own resource persons (CORPs) (for COII and above)

• Supervising and counseling a small number of staff engaged in routine patient care and   giving support and health education to patients

 Develop support supervisory plan

 Documentation of support supervision and on the job training of staff

 Identify training and counseling needs of staff          

 Provide on the job training and counseling of staff

January 2015 to December 2015    Clinical officer intern at Machakos Level 5 hospital

Key responsibilities

Patient care and management

• Attending and treating patient ailments in an Outpatient/Inpatient department in a            hospital, health center or dispensary.
  • Documentation of history taking, physical examination, investigation and             diagnosis of patients ailments and management
• Counsel clients on treatment and compliance to treatment
  •  Clarity of investigation form(s) and correct interpretation of results
  •  Clear documentation of prescriptions and follow-up of clients
  • Record all cases seen daily
• Planning and conducting community health care activities
• Identify community health needs
• Documentation of community health needs
• Plan and conduct community health activities
•  Documentation of interventions undertaken to address community health       needs

September 2014 up to date part time volunteer clinical officer with the Divinity Foundation international

Key responsibilities

Divinity Foundation is a private Humanitarian Aid Organization founded by osteopathic             practitioner that deals with,

• Traveling to remote and marginalized areas to offer free mobile  medical camp in slums, city charity hospitals and orphanages.
• Curbing the menace of FGM though rescuing young girls in loitoktok.

July 2014 to September 2014. Volunteer clinical officer at Banja and Serem Health centers.

 Key responsibilities

Duties Key Result Areas      Standards of performance

Patient care and management

• Attending and treating patient ailments in an Outpatient/Inpatient department in a            hospital, health center or dispensary.
  • Documentation of history taking, physical examination, investigation and             diagnosis of patients ailments and management
• Counsel clients on treatment and compliance to treatment
  •  Clarity of investigation form(s) and correct interpretation of results
  •  Clear documentation of prescriptions and follow-up of clients
  •  Record all cases seen daily
• Planning and conducting community health care activities
• Identify community health needs
• Documentation of community health needs
• Plan and conduct community health activities
•  Documentation of interventions undertaken to address community health       needs
• Develop reports for community health activities
• Establish community networks through community healthcare workers and community   own resource persons (CORPs) (for COII and above).

AWARDS

Certificate in participation in humanitarian medical expedition in a 13 days programe-2014

Certificate as the best student in Health Service management in the year 2014

      ACADEMIC AND PROFFESIONAL QUALIFICATIONS

CONTINUOUS PROFESSIONAL DEVELOPMENT

• Health, safety and occupational hazard by Kaileys consortium limited at Aquila company- April 2016 
• Occupational First Aid Training by Kaileys consortium limited at Aquila company- April 2016
• Kenya society for epilepsy seminar in conjunction with the National epilepsy coordination committee held at the Garden hotel Machakos June 2015.
• Leadership and Management skills development training done by Impact Change at Aquila company August 2017.
• Computer skills.
• Took part in conducting several medical clinics in November 2013 with the Nasio Trust Foundation and Kenya Red Cross.