beBee background
Professionals
>
Nairobi
Monica Wakahiu

Monica Wakahiu

Business Development || Operations and Logistics

Upper Management / Consulting

Nairobi, Nairobi Area

Social

About Monica Wakahiu:

I am a competent and self-motivated professional with 9+ years of work experience in customer service, business development and team leadership in the Non-Profit sector, FMCG, E-commerce, and Banking industries. With expertise in optimizing KPIs parallel to the required call center metrics, workforce planning and data analytical metrics. I am proficient in using CRM Software, Work Force Management, Quality Assurance and call monitoring tools. 

Experience

I am a competent and self-motivated professional with 9+ years of work experience in customer service, business development and team leadership in the Non-Profit sector, FMCG, E-commerce, and Banking industries. With expertise in optimizing KPIs parallel to the required call center metrics, workforce planning and data analytical metrics. I am proficient in using CRM Software, Work Force Management, Quality Assurance and call monitoring tools. Skilled at handling high call volumes, resolving complex customer inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills. I bring a unique blend of technical expertise, emotional intelligence, attention to detail, a customer first mindset to every interaction while taking into account employee engagement in a fast-paced environment.

Education

Bachelor of Arts (Social Sciences)

Professionals in the same Upper Management / Consulting sector as Monica Wakahiu

Professionals from different sectors near Nairobi, Nairobi Area

Other users who are called Monica

Jobs near Nairobi, Nairobi Area

  • Work in company

    General Manager East Africa

    Alumil

    Join ALUMIL as we search for a dynamic General Manager to spearhead our operations in Kenya. This role offers an exciting opportunity to drive sustainable growth and enhance our market leadership in the region. · Develop and execute the company's business strategies to attain the ...

    Nairobi, Nairobi County

    3 weeks ago

  • Work in company

    Coast Region – Key Account Manager Executive

    Fast Choice Limited Kenya

    This is a high-impact, ownership role critical to Fast Choice Limited's growth and customer success in the Coast Region. The successful candidate will act as the face of the company in Mombasa, driving revenue, relationships and operational excellence. · ...

    Nairobi County

    1 month ago

  • Work in company

    Business Development Specialist

    CEVA Logistics

    We are seeking a skilled and experienced Business Development Professional to support our operations in East Africa. · Establish and nurture relationships with new prospects and customers to secure contracts and expand the client base. · ...

    Nairobi

    1 month ago

See jobs in Nairobi, Nairobi Area