
Monica Wakahiu
Upper Management / Consulting
About Monica Wakahiu:
I am a competent and self-motivated professional with 9+ years of work experience in customer service, business development and team leadership in the Non-Profit sector, FMCG, E-commerce, and Banking industries. With expertise in optimizing KPIs parallel to the required call center metrics, workforce planning and data analytical metrics. I am proficient in using CRM Software, Work Force Management, Quality Assurance and call monitoring tools.
Experience
I am a competent and self-motivated professional with 9+ years of work experience in customer service, business development and team leadership in the Non-Profit sector, FMCG, E-commerce, and Banking industries. With expertise in optimizing KPIs parallel to the required call center metrics, workforce planning and data analytical metrics. I am proficient in using CRM Software, Work Force Management, Quality Assurance and call monitoring tools. Skilled at handling high call volumes, resolving complex customer inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills. I bring a unique blend of technical expertise, emotional intelligence, attention to detail, a customer first mindset to every interaction while taking into account employee engagement in a fast-paced environment.
Education
Bachelor of Arts (Social Sciences)
Professionals who compete with Monica
Professionals in the same Upper Management / Consulting sector as Monica Wakahiu
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called Monica
Jobs near Nairobi, Nairobi Area
-
Healthcare Specialist
1 week ago
Velarix Marketing OU Kikuyu, KiambuThe Procurement Director – Supply Chain is a strategic leadership role responsible for developing and executing procurement strategies that ensure cost efficiency, supply reliability, and operational excellence across the organization's global supply chain. · Bachelor's or Master ...
-
Supply Chain
1 month ago
Roche Nairobi, Nairobi CountyWe are seeking a highly motivated and versatile Supply Chain & SHE Coordinator to join our team. This dual-focus role is accountable for ensuring the efficient, timely, and compliant execution of our in-country supply chain while simultaneously implementing and championing a robu ...
-
Associate
1 week ago
MoveLink Nairobi, Nairobi CountyThis is a full-time, on-site Associate role based in Nairobi. The Associate will be responsible for managing daily logistics operations, coordinating shipment schedules, and maintaining accurate documentation. · ...