milka njuguna

I am a passionate, focused and client oriented. I put my all in any task allocated to ensure customer satisfaction

Relationship Manager and Public Health Advisor- Better Life Green Solutions LTD In Westlands, Nairobi County May2021 to Present  I create and enforce plans that will help meet the needs of customers  I build long-term relationships with clients and customers  I work quickly to address and resolve customer issues  I notify the sales team of new sales and cross-selling opportunities  I become familiar with the competition to stay ahead of them  I encourage high-sales and good customer service practices  I create strategies and work with clients to boost their brand  I help promote and maintain a positive company image  I maintained healthcare standards of our company and clients hazardous waste handlers, managed finances, coordinated waste collection programs and provided efficient healthcare waste management operations.  I managed human resources within the company as well as overseeing marketing of company products and services and policies.  I wrote healthcare waste management reports, proposals and tenders.  I planned and executed community outreach programs, business ventures, innovations, negotiation and customer service. Achievements: I handled large volume of phone calls and email requests. I quickly and efficiently resolved scheduling conflicts. I coordinated travel arrangements with travel agents and reconciled invoices, resolving discrepancies. I have grown the customer and sales of the company by 75%. Relationship Manager- Medsource Group In Westlands, Nairobi County January 2020 to March 2021  I create and enforce plans that will help meet the needs of customers  I build long-term relationships with clients and customers  I work quickly to address and resolve customer issues  I notify the sales team of new sales and cross-selling opportunities  I become familiar with the competition to stay ahead of them  I encourage high-sales and good customer service practices  I create strategies and work with clients to boost their brand  I help promote and maintain a positive company image Achievements: I ensured the company and the clients complied with the regulatory bodies that govern health care. I created relationships with pharmacies and hospitals that increased my monthly sales. Administrator and Public Health Advisor- Biohazard Waste Solutions E.A. LTD In Westlands, Nairobi County September 2018 to September 2019  I maintained healthcare standards of our company and clients hazardous waste handlers, managed finances, coordinated waste collection programs and provided efficient healthcare waste management operations.  I managed human resources within the company as well as overseeing marketing of company products and services and policies.  I wrote healthcare waste management reports, proposals and tenders.  I planned and executed community outreach programs, business ventures, innovations, negotiation and customer service.  I ensured all departments in the company comply with the healthcare waste management laws and regulation according to the different Health Acts in Kenya and regulatory bodies.  I led recruitment efforts and trained of new employees Achievements: I performed administrative duties for the company and branches efficiently. I handled large volume of phone calls and email requests. I quickly and efficiently resolved scheduling conflicts. I coordinated travel arrangements with travel agents and reconciled invoices, resolving discrepancies. Assistant Administrator, Public Health Advisor- Biohazard Waste Solutions E.A. LTD In Westlands, Nairobi County November 2017- August 2018  I provided optimal assistance to the general manager and handled variety of tasks  I assisted with recruitment and training of new employees, while also monitoring the productivity of current employees.  I assisted with writing healthcare waste management reports, proposals and tenders.  I assisted with planning and executing community outreach programs, business ventures, innovations, negotiation, customer service and ensuring company comply with all rules and regulations.  I handled work logs and organization of company files Achievement: I performed clerical and administrative support duties including tracking budgets and scheduling meetings of C-level executives. I answered telephones and courteously assist clients and employees throughout the organization. I maintained calendars, coordinated extensive appointments and meetings.

 African Nazarene University Environmental Impact, Assessment and Environmental Audit 

Cavendish University of Uganda Bachelor of Science in Public Health 

Generation Kenya Program in Sale and Marketing