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Customer Service / Support
Lilian Maina

Lilian Maina

Personal Assistant
Nairobi, Nairobi Area


About Lilian Maina:

I am a dedicated professional who plays a pivotal role in supporting individuals and organizations in their day-to-day operations. My passion lies in the meticulous organization of tasks and responsibilities, ensuring that all aspects of their principal's life or business run smoothly. My strengths are rooted in my exceptional attention to detail, a skill that is vital in any field where precision is paramount. I excel in managing complex schedules, coordinating appointments, drafting essential documents, conducting research, and maintaining clear communication channels. My capabilities extend to adapting swiftly to evolving needs and priorities, leveraging my knowledge of processes and procedures to enhance efficiency and success. I am a reliable and indispensable asset, providing invaluable support that allows my principals to focus on their core responsibilities and goals, ultimately achieving the best possible outcomes.


In my current role at Growthshield | Gracen Advocates since October 2022, I serve as a Legal Operations Manager, collaborating with fellow associates and assisting senior associates in drafting, reviewing legal documents, and expeditiously handling client matters. I am also responsible for developing articles on emerging legal issues and ensuring the professional delivery of client work. My previous experience as a Legal Assistant at Suraya Property Group Limited involved managing conveyancing documents, court case reports, emails, and document filing. During my tenure at Travel Point Forex Bureau and Absa Bank Kenya, I honed my customer service and telemarketing skills, facilitating currency transactions, addressing customer queries, and promoting financial products. These diverse roles have equipped me with a broad skill set, including legal document management, customer relations, and workflow optimization, making me a versatile professional in legal operations and client management.


I hold a Bachelor of Law degree from Jomo Kenyatta University of Agriculture and Technology, representing my comprehensive legal education and foundational knowledge in the field. This academic achievement signifies my understanding of legal principles, procedures, and critical thinking skills honed during my studies. It provides me with a solid grounding in the legal framework, equipping me to navigate complex legal issues, contribute to sound decision-making processes, and effectively engage in legal research and analysis. My Bachelor of Law degree forms the cornerstone of my legal career, enabling me to apply legal expertise and contribute meaningfully to legal and regulatory matters in various professional settings.

I have also undergone extensive training in Microsoft Office packages, including Word, Excel, PowerPoint, and Outlook. This coursework has equipped me with advanced skills in document creation, data analysis, presentation design, and efficient email management. My proficiency in these essential office tools enhances my ability to create, analyze, and communicate effectively in various professional settings. These skills are valuable assets in today's digital workplace.

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