Michael Wasambo Ndeda
Customer Service / Support
Services offered
I am a professional customer service delivery with hands-on experience, exceptional communication, and ethical skills with proficiency in documentation, record keeping, and problem solving.
My working experience at Sparkle ict center ,Samasource/remotask and Cloud factory has helped me improve my skills in artificial intelligence, research, and leadership, allowed me to gain organizational skills and has provided me with extensive knowledge of service delivery and computer skills.
I have always banked on delivering high-quality service to our clients, and I have ensured that high client satisfaction is achieved throughout.
With my keen observation and analysis skills, I have been able to offer first-rate client services.
Experience
I am a Kenyan, previously worked at Sparkle ict center as a computer instructor, Samasource Kenya, and at Remotask as a quality analyst and a reviewer respectively.
I have worked on several projects from data annotation to content moderation and research, I hold a diploma in graphic design, video production, video editing, and theology. . I am a professional artificial intelligence analyst, online freelancer, and customer service delivery personnel with hands-on experience, exceptional communication and ethical skills with proficiency in documentation, record keeping, and problem-solving.
My working experience at Sparkle ict Center and Samasource has helped me improve my skills in leadership, allowed me to gain organizational skills, and provided me with extensive knowledge of service delivery and computer skills.
I have always banked on delivering high-quality service to our clients, and I have ensured that high client satisfaction is achieved throughout.
With my keen observation and analysis skills, I have been able to offer first-rate client service.
Education
Kings College-Diploma in Information Technology
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