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Everlyne Mbayi

Everlyne Mbayi

Content moderator

Marketing / Advertising / Public Relations

Embakasi, Nairobi Area

Social

1 Followers

About Everlyne Mbayi:

I am a self-driven person who is  proficient  with English and  Swahili languages. Well averse with  fast fingers for typing having worked with SamaSource as a content moderator. I am dedicated in ensuring customers needs are met in timely manner. I am a fast learner with the  ability to resolve situations as they come on thе spot with focus on attention to details. I am flexible and thus available to work in shifts and on weekends.

Experience

From March 2019- Current SamaSource Limited

Swahili Content Moderator/ 

Customer Support

  • Meeting productivity, quality, and attendance (KPIs) targets
  • Populate a data on Market trends 
  • Doing team calibrations on policy updates
  • Coaching sessions with reps struggling with policy understanding
  • Attending Market calls and give feedback to the team on time
  • Stand-by Team Quality Analyst 
  • Identity reviews and names authentications

From November 2017- February 2019 SamaSource Limited

Reviewer 

  • Meeting clients’ targets (KPIs)
  • Giving support to the team on areas of struggle
  • Stand-by Quality Analyst 
  • Writing report daily on teams performance
  • Identifying loopholes in terms of quality and fixing them
  • Attending client calls and giving necessary feedback to the team

Education

January - December 2020: St. Paul’s University

 

Attained: Diploma in Business Management

 

 

2016- 2017: Kenya Institute of Professional Studies

 

Attained: Diploma in Sales and Marketing

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