
Everlyne Mbayi
Marketing / Advertising / Public Relations
About Everlyne Mbayi:
I am a self-driven person who is proficient with English and Swahili languages. Well averse with fast fingers for typing having worked with SamaSource as a content moderator. I am dedicated in ensuring customers needs are met in timely manner. I am a fast learner with the ability to resolve situations as they come on thе spot with focus on attention to details. I am flexible and thus available to work in shifts and on weekends.
Experience
From March 2019- Current SamaSource Limited
Swahili Content Moderator/
Customer Support
- Meeting productivity, quality, and attendance (KPIs) targets
- Populate a data on Market trends
- Doing team calibrations on policy updates
- Coaching sessions with reps struggling with policy understanding
- Attending Market calls and give feedback to the team on time
- Stand-by Team Quality Analyst
- Identity reviews and names authentications
From November 2017- February 2019 SamaSource Limited
Reviewer
- Meeting clients’ targets (KPIs)
- Giving support to the team on areas of struggle
- Stand-by Quality Analyst
- Writing report daily on teams performance
- Identifying loopholes in terms of quality and fixing them
- Attending client calls and giving necessary feedback to the team
Education
January - December 2020: St. Paul’s University
Attained: Diploma in Business Management
2016- 2017: Kenya Institute of Professional Studies
Attained: Diploma in Sales and Marketing
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