Mercy Kamau

I posses vast experience in all areas of sales and marketing, customer service, customer experience and customer excellence which i gained while working as a BDO/Team leader at Newark Capital Ltd and a customer service agent at Jumia Kenya

Newark Capital Limited- Business Development Officer & Team leader Sept 2022- March 2023

I was responsible of leading my team to market company products, recruit new members, appraise clients’ businesses, making follow ups via phone calls to ensure the loans are paid. I also helped to identify and propose solutions to any road bump the team might hit, guide the group back to course in case they err off track, manage both paper work and computer data to ensure the business runs smoothly among others.

Ecart Services Limited Kenya (JUMIA Online shop)-Quality Assurance, Customer Experience. Mar2018-June2021

My main duties were to ensure the customer get quality items as advertised, identify areas for improvement in the quality system, prepare reports with recommendation of corrective and preventive measures, train all parties involved among others.

Petty cash accountant- Powerstar Supermarket. Aug 2017-Feb 2018

Duties and responsibilities

I deputized the chief of accounts in provision of accurate and timely accounting services to the management. Like Bank and cash book reconciliations, preparation of financial reports, payroll management, filing statutory deductions, office and petty cash management among others.

Accounts Assistant, CDF Kigumo Constituency. July 2014 – To July 2017.

Duties and responsibilities

I was responsible for supporting the Fund Manager, Finance and Administration with the provision of comprehensive accounting services to the CDF by Contributing to the Finance Unit’s smooth and efficient operation in maintaining accurate and complete accounting records, providing timely financial data to support informed decisions by Management.

I maintained a duplicate cash book and vote book, processed payment vouchers, helped the Fund Account Manager in human resource duties like leave balance, office management among others

Accounts Assistant. Ron Safety Limited. January – June 2014.

Duties and responsibilities

I Raised accounts receivable invoices& prepared invoices for payment, Budgeting and forecasting, petty cash management and weekly reconciliations, bank and general ledger reconciliations among others.

• Jomo Kenyatta University of Agriculture and Technology. Bachelor of Commerce, Finance option. Second Class Honors,.2010 -2013
• Alpha Institute of Accounting. Certified Public Accounting. Certified Public Accounting. Part 1. 2011- 2012
• Murang’a College of Technology. Certificate in upgrading mathematics. May – August 2009
• Laserdata Computer Systems. Certificate in Microsoft Office Applications (MS Office). January – April 2009.
• Nginda Girls Secondary School. Kenya Certificate of Secondary Education (KCSE). I scored a mean grade of C+ (Plus) .2005-2008.
• Rurago Academy Kenya Certificate of Primary Education.  I score 352/500 .1997-2004