mercy chepngetich

A customer service representative relentlessly ready to
render my skills, competencies, and
abilities to add value within a large dynamic, and
professionally managed organization, so that
the firm realizes its business objectives. I am a
determined individual who is always ready to take
on an opportunity to serve customers to realize excellent
experience which will enable them to
become loyal to the organization and thereby realize
massive returns in profits.

Provided clients with information on pricing and
product availability.
• Designed, implemented, and oversaw the execution of
marketing and promotional activities;
• Provided timely and relevant feedback on emerging
trends and general market intelligence.
Processed payments and maintained a high level of
customer service.
Ensured stock levels were well maintained and helped
with deliveries.
• Handled customer complaints and escalated the
grievous ones to the management.
Ensured that the sales targets were consistently
achieved/ surpassed to generate sustainable levels of
revenue.
 

Certificate in Digital Customer
Service 
Certificate in Retail and
Restaurant Services