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Nairobi
Mary Mugo

Mary Mugo

Customer Service Executive.

Customer Service / Support

Nairobi, Nairobi Area

Social

1 Following

Services offered

  • -I'm really energetic and a great communicator.

                     .working in Customer service for more than 2years helped me to build confidence and taught me the importance of customer loyalty.

  • I'm punctual, dependable, can be counted upon to finish what i started.
  • I understand my customers needs.
  • I consider myself hard-working/ reliable/ dependable/ helpful/ outgoing/ organised/ honest/ cooperative.
Customer service representative
Customer service
Approximate rate: KSh 200 per hour

Experience

Customer Service Representative | Agility Valuers Ltd

 

Key Contributions &Results

  • Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. 
  • Developing community reputation through commitment to customer satisfaction and strong client relationships.
  • Cultivating customer loyalty, promoting repeat customers and improving sales.
  •  Liaising with customers, management and sales team to beer understand customer needs and recommending appropriate solutions. 
  • Helping minimize defaults by reaching out to customers with delayed payments.

Education

Jan 2017-July 2019  :    Diploma in Media and Communication.

 

December  2016      :   Certificate of computer packages, Kiambu Institute of

                                         computer Technologies(part time classes)

 

Jan 2013- Dec 2016 :    K.C.S.E, Kinoo Girls Secondary School 

                                          ( Attained Cplain)

 

Jan2005-Dec2012    :   KCPE, Dr. Muthiora Primary School.

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