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Lee Ciira (Lee Kun Brant)

Lee Ciira (Lee Kun Brant)

customer service representative

Customer Service / Support

Westlands, Nairobi Area

Social

About Lee Ciira (Lee Kun Brant):

 I am an expert professional who knows how to interact with customer and clients ensuring satisfaction after each and every call and firmly believe   I can  be a valuable asset to any team.

Experience

Bartone Kuwait City                                                                                                                                                          

January 2022- April 2023.         

Handling inbound calls majority advising customers in products available for 

purchase and also solving any pending or emerging queries, as well as managing

 social media chats. Customer Service representative                                                                                                      

Jumia Kenya - Nairobi April 2021 September 2021- outbound sales department where the primary goal is to place orders via phone call with the customer through the website and verify the purchase on the CRM

Data Entry Operator

KELS GLOBAL VENTURES LLC - Dubai

November 2020 to April 2021

Keying in client data ensuring uttermost accuracy and ensuring everything is stored in database.

Customer Service Agent

CCI Kenya - Nairobi

December 2017 to September 2020

CCI Kenya is an outsourcing customer service company in Kenya’s capital Nairobi. During my tenure at the company, I have worked under four campaigns and have done and accomplished the following:

1. Jumia Kenya - Dealt with E-commerce receiving and making outbound calls where the primary goal was to place orders via phone call with the customer through the website and verify the purchase on the CRM. 2. Multi choice Kenya - Satellite TV service product DStv by doing retention of churned customers by calling and pitching offers that would lure them back to the company.

  1. Environment Kenya - This is an LPG digital cylinder so receiving inbound calls in case of any malfunction the device and troubleshooting, scheduling exchange hours and any leakage checks and also upsell their eco-friendly stove with was their debut product before venturing into LPG.
  2. Mkopa -Debt collection of defected customers between 30-90days.

Education

High school or equivalent in Kenya certificate of secondary education

Hospital hill high school - Nairobi

January 2013 to July 2016

Primary in Kenya certificate of primary education

Westlands primary school - Nairobi January 2005 to November 2012

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