kioko mutie

Am 26 years old, and I was born in Kenya, Nairobi city. I went to school both primary school and high in school in our village, and finally I joined Kisii university for a degree course .

Sales and Marketing Coordinator

BRITISH AMERICAN TOBACCO 

November 2022-FEB 2023

Deal with advertising new products into the market.

Achievement 

It was successful since all the product I marketed picked in the market.

Duties 

• Updated client records with current contact and contract information to capitalize on renewals.
• Processed customer orders from initial contact to completion, updating CRM systems with sales data.
• Met customer service standards through proactive care, building client loyalty.
• Managed multiple high-value client accounts through exceptional organization and planning.
• Communicated well with internal and external customers to grow sales portfolios.
• Secured new business by improving market research and broadening sales territories.

Retail Worker at benchmark distributor

Jan 2023-april 2023

Deal with selling cigarettes and beverages products to customers 

Achievement 

It was excellent since customers always recommend about how I serve them.

Performed duties 

• Managed customer complaints to maintain customer satisfaction and loyalty.
• Maintained excellent customer satisfaction by going the extra mile.
• Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
• Resolved customer complaints calmly and professionally, providing mutually-beneficial resolutions.
• Helped to close store down by restocking shelves, cleaning till areas and counting cash.
• Served customers efficiently during peak hours, minimizing order waiting times.
• Processed customer refunds and exchanges, ensuring returned items were of saleable quality.
• Helped to unload goods from Lorries and storage into warehouses.
• Increased rate of add-on sales and impulse buys at checkout by upselling.
• Promoted sales and special offers for discounts and merchandise options.

Tax and Customs Administrator

• Assessed shipping documents and freight crossing borders for conformity with import and export regulations.
• Collected and tested samples of imported or exported materials to check for illegal substances.
• Curbed illegal importation or exportation of goods or currencies by scanning international travelers for contraband.
• Prepared evidence from investigations, attended court trials and presented findings to court officials supporting ongoing customs cases.
• Liaised with security personnel and authorities on work-related issues using communications equipment to seek guidance.
• Addressed visitor queries, complaints or concerns by offering advice and assistance on immigration matters.
• Protected confidential information with strict adherence to information security and disclosure policies during work activities.

Logistics Assistant AT Kwetu Sacco 

From May 2020-april 2021

It was dealing  delivering goods and services from Nairobi, Mombasa,Kisii,Nakuru,Machakos  and Kisumu.

Achievement 

It was successful since no customers raised complaints about his lost items.

My duties 

• Expedited deliveries to ensure customer orders were shipped within allotted timeframes.
• Logged outgoing deliveries in online systems, enabling automated updates for clients and customers.
• Quickly loaded delivery vehicles with accurate orders, eliminating error and delay.
• Operated forklift trucks safely and responsibly for optimal staff and product safety.
• Ensured clear, orderly organization of pallets, ready for prompt loading and distribution.
• Monitored incoming materials' order statuses to enable timely onward processing.
• Entered data and generated reports through company ERP system, supporting consistent production with minimal backlogs.
• Worked closely with stakeholders across trading and supply chain, generating sample orders to support seamless production.

Computer Technician

At planet tech cyber

2021 may-2021 dec

Deal with both computer hardware and computer software

Achievement 

It was successful task since no computer brand failed to operate.

Duties  

• Diagnosed software faults, efficiently debugging and reinstalling packages to reduce downtime.
• Removed viruses and debugged computers to restore systems within tight timeframes.
• Successfully diagnosed and resolved hardware, software and application faults to maintain stability.
• Educated customers on security best practices, including regular backups, scanning and antivirus protection.
• Resolved complex repairs, including corrupted hard drives and data recovery.
• Installed spyware and cybersecurity software to reduce future breaches and viruses.
• Completed set up tasks for companies, including installing and configuring pcs, phones and printers.
• Conducted installations of new software packages, updates and new OS releases, maintaining optimized performance.

DALWORTH STATISTICAL ORGANIZATION AND RESEARCH CENTRE

May 2019-june 2019

Dealt with analyzing of the data.

Achievement 

I gained data science skills.

Activities 

• Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing them with charts.
• Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
• Identified bugs in data collection or reporting and investigated root causes.

EDUCATION BACKGROUND 

TERTIARY EDUCATION

October 2018- December 2022

Completed a Bachelor of Science in Applied Statistics

Attained a second upper class division.

SECONDARY EDUCATION

2012-2017   : AIC MWAANI SECONDARY SCHOOL 

Attained an aggregate grade of B-(minus).