DUNCAN NGATIA

Duncan is a Goal-Oriented call center manager with 14 years of experience in Banking

Call Center Manager at Reeds Africa Consult

Career Objective Duncan is very good at understanding and matching customers’ needs and expectations both now and in the future. He combines his passion, experience and ability to develop life-long relationships with existing and new customers. His philosophy is that everyone has an important part to play in customer service and with this in mind he works hard to identify the needs of his staff. As a true professional he will always go the extra mile to exceed customer expectations. Furthermore he   has a pro-active and ‘can-do’ attitude along with exceptional attention to detail and   excellent organizational skills. Right now he is looking for an opportunity to be part   of an exciting and ever expanding business.  

Educational Background 
Degree in Marketing, Kenya Methodist University, June 2016, 2nd class Honors 
Diploma in Marketing, Nyeri technical training institute Nov 2005 
Salama high school, Kenya Certificate of Secondary Education