Makinia Charles

I am a committed, friendly and hardworking Customer Service Advisor with a passion for
providing excellent customer service at all times. In my current role, I have resolved more than
100 issues, always having the needs of the customers and the reputation of the organization at heart.
I have dealt with customers’ enquiries and complaints face-to-face, over the phone and via email.
My excellent customer service and communication skills, combined with my relevant work
experience, make me a real asset to any organization that I work for. 
 

WORK EXPERIENCE
Editorial Work Peer Reviewer: Enabler Translators, Sep 2021 – March 2022
Customer Care: Kenatco Taxis, April 2019 to November 2020
Roles
✓ To liaise with customer/supplier and in-house team.
✓ To manage people and timelines in order to achieve deliverables with accountability and
ownership.
✓ Listen to customers’ concerns, issues, and questions
✓ Resolve customers’ concerns and answer customers’ questions to the best ability.
✓ Take ownership of what they are telling the customers, the teams, and the suppliers.
✓ Maintain a positive attitude and calmly respond to customers & suppliers with utmost
professionalism.
✓ Attract customers by promoting the product and company positively 
 

EDUCATION & QUALIFICATIONS
2016: Moi University, Bachelor of Arts (Kiswahili)
Second Class Honors (Upper Division)
2010: St Mary’s High School Kibabii Boys
Kenya Certificate of Secondary Education
2007: Webuye S.A
Kenya Certificate of Primary Education (KCPE)