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Customer Service / Support
Clement Onyoli

Clement Onyoli

Technician//MEO//Excel Expert

Services provided: Website Content , Microsoft Excel Experts , Support - Data Entry Specialists , Data analysis , Dashboard Designers , Excel Macro , Database Services

KSh1,500 / hour
Approximate rate


About Clement Onyoli:

7+ years of passion for healthcare IT M&E. Expert in extracting actionable insights from data & KenyaEMR. Proudly improved program efficiency by 15% & reduced chronic readmission rates by 20% through strategic interventions & deep data analysis.


Monitoring & Evaluation Officer (Key Population): Northstar Alliance - Jul, 2023 - Current

  • Led 70+ healthcare workers across 10 sub-counties and 23 facilities with KenyaEMR proficiency, leading to a 45% increase in program adoption and 20% improvement in data accuracy.
  • Empowered partners and regional teams with program knowledge and data collection expertise, ensuring 35% deeper understanding of goals and a 20% reduction in data errors.
  • Collected, Processed, Analyzed, and reported program data with 99% accuracy, fueling informed decisions for optimized programs.
  • Orchestrated seamless data flow from collection to reporting, guaranteeing 99% accuracy and enabling informed decision-making with actionable insights.
  • Streamlined M&E by 25% through revamped reporting forms, data tools, and performance indicators, leading to a 10% increase in program effectiveness identified through enhanced data analysis.

Health Information System Officer - NorthStar Alliance(Vulnerable Population): Jan, 2023- Jul, 2023 

  • Diagnosed and resolved complex hardware, software, network, and OS problems with a success rate of 95%, minimizing downtime and maximizing system efficiency.
  • Boosted data entry efficiency by 28%, streamlining patient data capture and ensuring timely record accuracy.
  • Spearheaded new data collection and reporting procedures in four sub-counties, achieving a 60% improvement in accuracy and timely project monitoring.

Health Information System Officer - NorthStar Alliance(Key Population): Jun, 2021- Jan, 2023 

  • Streamlined data management processes for 10 providers, driving efficiency and accuracy by an impressive 30%; recognized as Employee of the Year 2021 for transformative impact on business operations.
  • Configured network profiles, security permissions, file-sharing and IT support services for 20 workstations.
  • Leveraged DHIS data verification skills to optimize facility workflow, achieving 100% paperless operation and propelling us to become Nakuru County's EMR implementation champion.

Health Information System Officer - Impact Research & Development Organization: May, 2017- Mar, 2021 

  • Created powerful Access and SQL query to extract large database information from Excel to Microsoft Access; 38% more efficient and faster generation of MOH reports and other partner reports for decision-making.
  • Resolved problems with the consistency of data entry into databases and other systems to achieve 100% consistency.
  • Reduced solution time by 35% by reinstalling software programs and adjusting settings on existing software to fix machine malfunctions.

IT Head and Online Sales & Marketing - Printex Brand Ltd: Jun, 2016 - Feb, 2017

  • Teamed with designers to create content plans and editorial outlines for long-term contact strategies, raising brand awareness by 45%.
  • Hit a 92% customer service satisfaction rating while maintaining customer promotional logs for product advertising campaigns.
  • Increased quarterly sales by 15% by implementing new competitive analysis and consumer activity reports by managing all social media profiles of important public figures.

ICT Manager & ICT Tutor - Highlands Junior School: May, 2015 - Dec, 2016

  • Spearheaded the installation, design, and network infrastructure of over 20 computers.
  • Coordinated 10+ classes and executed all aspects of the helpdesk, including network installation, maintenance, and support.
  • Trained 300 kids who received weekly IT and Tutoring services, with ongoing assessments of the needs of each student to tailor and scaffold learning.


Diploma in Information Technology - KCA University - 2012

Certificate in Information Technology - KCA University - 2011

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