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Nairobi
Keren Wangechi

Keren Wangechi

Product Manager|Customer Care| Relationship Man't

Customer Service / Support

Nairobi, Nairobi Area

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Services offered

Solution-focused Agile Product Manager skilled in innovating and evolving products that deliver to client requirements. Passionate about emerging technologies for improved digital development. Leads and motivates high performing cross-functional teams to achieve KPIs

Approximate rate: KSh 1,100 per hour

Experience

Delivery Product Manager (December 2022 - Present):

  • Facilitate key meetings and provide proactive visibility on delivery targets.
  • Analyze market data to inform business strategies.
  • Manage commitments using Jira and oversee cross-team dependencies.
  • Foster a collaborative working culture and enhance team performance.
  • Act as a product manager, ensuring adherence to scope and participating in the discovery process.

Marketplace Product Manager (September 2021 - September 2022):

  • Coordinated budget preparation and variance reporting.
  • Sourced and onboarded new partners, including contract negotiations.
  • Utilized market data analysis to inform business strategies.
  • Managed sales and marketing teams, interpreting metrics for decision-making.

Agency Services Associate (June 2022 - November 2022):

  • Coordinated training and supported activations for sales.
  • Managed sales force welfare and oversaw partnerships.

Analyst, Customer Experience (November 2020 - September 2021):

  • Optimized client network and promoted technology usage.
  • Sourced and onboarded new clients, tracking experiences.
  • Aligned CX strategies with marketing and business goals.

Analyst, Commercial Service (March 2020 - November 2020):

  • Managed relationship teams and ensured financial controls.
  • Implemented commercial processes and analyzed project performance.

Technical and Customer Support (June 2018 - March 2020):

  • Provided operational and revenue support, managed relationships.
  • Ensured quality controls and streamlined operations.

ICT Technician (December 2017 - June 2018):

  • Managed computer installations, maintenance, and provided AV support.

Volunteer ICT Support Helpdesk Engineer (October 2016 - September 2017):

  • Managed IT hardware, imaging, and supported outreach branches.

Intern ICT Support Helpdesk (July 2016 - September 2016):

  • Provided network support, technical assistance, and maintenance

Education

Education Background and Certifications:

  1. Getting Started with Jira (Coursera- Online March 2024- April 2024)
  2. Agile Leadership Specialization (LinkedIn- Online, February 2023- February 2023)
  3. Google Project Management Professional Certificate (Coursera- Online, October 2021- January 2022)
  4. Sales Skills (Hubspot- Online, July 2022- September 2022)
  5. Product Management (Alison - Online, January 2022 - February 2022)
  6. Project Management (Google - Online, October 2021 - January 2022)
  7. Kickoff Waterfall & Agile (Project Management Institute, September 2021 - October 2021)
  8. A+ -Hardware and Software Support Certification (Computer Pride - Nairobi, July 2017 - August 2017)
  9. N+ - Networking LAN/WAN Management Certification (Computer Pride - Nairobi, August 2018 - October 2018)
  10. Diploma in Business Information Technology (KCA University, September 2014 - December 2016)
  11. Certificate in Information Technology (Wantech Computer College - Nairobi, January 2012 - June 2012)

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