About kakai jacob:
I am currently pursuing a Bachelor's degree in Economics and Statistics at Kenyatta University, where I have developed a solid understanding of data analysis methodologies and tools. My coursework has provided me with a comprehensive knowledge of statistical analysis, data mining, and data visualization techniques. I have also gained practical experience in handling and analyzing large datasets using tools such as Python, R, and SQL.
During my academic projects, I have had the opportunity to work on various data analysis tasks, where I was responsible for gathering and cleaning data, performing exploratory data analysis, and deriving meaningful insights from complex datasets. I am highly proficient in data manipulation and analysis using libraries such as Pandas, NumPy, and matplotlib. Additionally, I have experience with machine learning algorithms and have implemented predictive models for classification and regression tasks.
Furthermore, I possess excellent problem-solving skills and a keen attention to detail, which enables me to identify patterns and trends within data effectively. I am a strong communicator and enjoy collaborating with multidisciplinary teams to develop data-driven solutions. My ability to present complex findings in a clear and concise manner allows me to effectively communicate insights to both technical and non-technical stakeholders.
Experience
PROFESSIONAL EXPERIENCE
Denaco Analytics (January 2022- October 2022)
- Statistical Data Analysis
Customer Service Representative at Horizon Contact Centre March 2019- August 2020
- Presented company products and services and solicited orders from both current regular customers and potential new customers.
- Maintain customer experience levels within the quality standards stipulated.
- Handle objections by building rapport with customers.
- Update information onto the CRM.
- Adhere to Data Protection policy with regards to confidentiality of customer details.
- Recognize opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements.
- Listen and responds to customer queries.
- Troubleshoot Mobile App Related issues and providing first level resolutions to the customers.
- Understand and adhere to the escalation process.
- Provide peer support to other Customer Service Representatives in an effort to improve
- Conduct surveys, campaigns, promotions and carry out enquiries on the Company’s products and services.
SUMMARY OF KEY COMPETENCIES
- Excellent Communication Skills.
- Excellent analytical skills
- Sharp reasoning and logical skills and able to identify the pros and cons of available solutions.
- Ability to effectively manage deadlines.
- Excellent documentation, organizational and time management skills
- Ability to pay attention to detail and report accurately.
- Strong organizational skills and able to coordinate and manage a diverse array of responsibilities.
- Ability to work in high pressure environments and deliver to strict deadlines.
- Capable of working to a high standard as part of a team committed to quality of service, yet able to accept responsibility for an individual contribution.
- Strong People Management skills
- Financial Analysis and book keeping
- Data analysis and presentation (Quantitative and qualitative analysis)
- Business forecasting and economic evaluation of future value
- Risk evaluation, project Appraisal and Management
Part-Time Community Engagements
- Community service; helping at children’s homes and the underprivileged people in the community.
- Tree planting Initiatives
Education
EDUCATIONAL BACKGROUND
Kenyatta University July, 2023 - September 2017:
Bachelor of Economics and Statistics.
Kenyatta University March 2019- September 2020:
Short course on programming languages: R studio, STATA, SPSS, PSPP, EViews, Rapid Miner, Apache, Minitab, MS Excel, MATLAB, Python, SQL, Quirkos and NVIVO.
Alliance High School December, 2016 – February, 2013:
Kenya Certificate of Secondary Education (KCSE)
Friends School Satellite Academy December 2012-January 2005:
Kenya Certificate of Primary Education (KCSE)
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