joyce mugure

Throughout my career, I have contributed to impacting business outcomes through effective organization, prioritization, and execution of key projects. My skills and qualifications are an ideal match for the Social Media Manager requirements and will bring immediate value to any targeted company goals. Previously, in my Freelance Transcriptionist role, I exercised a calculated and methodical approach to problem-solving. I am independently motivated, yet I appreciate team efforts and collaborate productively within groups. Additionally, I am knowledgeable in progress tracking and lead generation with proficiency in market analysis. I believe my customer service, innovation, and team-building abilities will support and drive your continued organizational success. 

FREELANCE TRANSCRIPTIONIST  | 01/2022 - Current

GoTranscript.com - Remote, Remote

Edited drafts originating from speech recognition software to eliminate errors and improve flow. 

Replayed dictation tapes to verify the contextual accuracy of reports. 

CUSTOMER SERVICE MANAGER  | 12/ 2021 - Current 

Legend's Clothing Store - Ongata Rongai, Kajiado 

Sent out service reminder notices to customers by letter, text, or telephone. 

Do all the secretarial and data management stuff within the business. 

Adjusted bills and refunded money to resolve customers' service or billing complaints. 

VIDEO EDITOR INTERN |09/2017 - Current 

YouTube channel, Joyce Mn - Ongata Rongai, Kenya 

Carried out my attachment practice at Multimedia University. 

Do recording, editing, uploading, and distribution of the link, and currently, it’s at more than 40K views. 

Discussed sound requirements of pictures with sound effects editors. Transformed raw footage into finished work using Adobe After Effects and Photoshop. 

SOCIAL MEDIA MANAGER/ DIGITAL | 03/2020 - 12/2022

254 Drip store/ Nguyo Drip Hub - Nairobi, Kenya 

 Collaborated with public figures, companies, and press to boost and enhance brand on social media. 

Employed storytelling for digital content and developed unique campaigns to promote brand engagement. 

Rongo University College - Migori, Kenya | Diploma 

Journalism And Media With IT - 01/2017 - 12/2021 

Before that I had been studying Bachelor in Education- Geography and Christian Religious Education (CRE) for Special Needs children for two years.

Nairobi Institute of Business Studies - Rongai Campus 

Computer Packages

Baraka Oontoyie Secondary School Ewuaso Kindong- Kiserian (KCSE)
Highschool Diploma 02/2013 - 11/2016

Overall Mean grade: C+                                                                          GPA: 47
 Drama Club Member up to Regional level 

Music Festival vocalist and school choir member 

Member of the Student Council