Joy Brenda

Highly motivated and result driven professional seeking 
challenging banking position to utilize my strong financial 
acumen, exceptional customer service skills where I can 
utilize my analytical skills and customer centric approach to 
drive revenue growth and deliver exceptional financial 
services. I am result driven banking professional with a 
proven track record of exceeding targets and providing 
outstanding customer service, proficient in financial analysis 
risk management and compliance seeking and opportunity to 
contribute my expertise to a dynamic banking team.

Ensure that all the digital and e channels systems are properly managed 
and deliver business results and delightful customer experience

Provide solutions to all systems related problems or failures
o Ensure strict adherence to all regulations statutes, standards, practices, 
and all internal processes and procedures as per the relevant manuals 
comply with all relevant external legislation and regulations with regard 
to compliance requirements
o Participated in carrying out system implementation rollouts and upgrades 
and ensure maintenance of the required system configuration 
parameterization and change control procedures.
o Provide solutions to all system related problems or failures
o Ensured uptime and efficiency of the business systems and provide 
advice training demonstrations and all trouble shooting needs for any 
problem or knowledge digital channels may require before liaising with 
vendors if technical problem is over capability.
o On boarded customers on use of internet banking and trained on 
maximum usage
o Issues prepaid card, credit and debit cards
o Contribute to the departments achievements of satisfactory rating in both 
internal and external audit by performing the role to the required 
standards and adhering to all internal processes and procedures ass per 
relevant manuals, policies and regulations of the bank
o Ensure that all risk management requirements within your remit are 
addressed and where necessary escalated through the available defined
channels
o Ensure that business systems are protected and secure and that policies,
procedures and guidelines for information processing and outputs are 
well documented, detailed available and well understood
o Cross selling by identifying opportunities to promote and sell additional 
banking products and services to customers

May 2015- September 2019
THE UNIVERSITY OF NAIROBI
Bachelor’s degree in arts and design
Achievement – second class honors upper division