Jared Oyie

Highly skilled Hotel Operations Manager with 4 years of experience in implementing inno

vative strategies that drive revenue growth and improve guest satisfaction. Proven track

record in reducing operational costs by 10%, increasing occupancy rates by 15%, and

improving guest feedback scores by 25%

OPERATIONS MANAGER- SUNSET BOUTIQUE HOTEL

Athi River, Machakos, Kenya

Ensure full compliance to hotel operating controls, policies, procedures and

service standards.

Lead capital projects, customer service and refurbishments.

Handling complaints and oversee the service recovery procedures.

Responsible for the preparation, presentation and subsequent achievement of the

hotel's annual Operating Budget, Marketing, Sales Plan and Capital Budget.

Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

Ensure all decisions are made in the best interest of the hotel and management.

Closely monitor the hotel business report on a daily basis and take decisions accordingly.

Responsible for legalization, occupational Health & Safety Act, Fire regulations and other legal requirements.

Prepare a monthly financial report for the director.

Feb 2022– Dec 2022

DUTY MANAGER-THE SIRON PLACE HOTEL, Rongai,Kajiado.

Supervised a team of 20 staff members.

Hired and trained new staff.

Maintained and prepared budgets and monitoring expenditures.

Ordered supplies and equipment.

Created and maintained work schedules.

Feb 2020– Jan 2022

STAFF TEAM LEADER-TEMBO BAR & RESTAURANT, Rongai, Kajiado

Performed daily pre-shift briefings.

Managed appraisals, development, and welfare of front & F&B team members in liaison with the Director.

Followed-up with maintenance and housekeeping on room maintenance requests by guests.

Resolved guest complaints and other related problems and report on the Front Office log book.

Approved and signed for allowances, rebates etc., as required by Front Office Cashier.

FRONT DESK AGENT -RHUMBA HOUSE BAR & RESTAURANT, Rongai, Kajiado

Prepared monthly and daily revenue reports and circulate to all HOD's.

Prepared room revenue and occupancy forecast and taking action on rate strategies.

Enforced hotel's pricing policy and sales pitches are to optimize REVPAR.

FRONT OFFICE AGENT- BARIZI GARDENS & RESORT, Nairobi

Managing daily operations.

Keeping front desk clean, tidy and supplied with all necessary supplies.

Greeting, communicating with and welcoming all guests.

Keeping the office in order.

Answering all customers’ questions and addressed their complaints.

Answering all incoming calls and redirected them.

Monitoring and updating records.

Monitoring and logging office expenses.

Receiving letter, packages and sent them to appropriate destination.

Graduated with Distinction in Diploma in Hospitality and Hotel Management from African Institute Research and Development Studies